Automotive Operations Specialist

About the role

MSX International is looking for an Operations Specialist to support automotive dealerships in improving service operations, customer experience, and overall performance. This field-based role works directly with dealership teams to identify improvement opportunities, provide coaching, implement best practices, and help achieve business objectives. Travel up to 80%.

Responsibilities

• Assess dealership service operations and identify opportunities to improve efficiency and performance.
• Coach and support dealership staff on customer service, sales techniques, and operational best practices.
• Partner with dealership leadership to develop and implement improvement plans.
• Monitor progress and provide ongoing guidance to help dealerships achieve performance goals.
• Document observations, actions taken, and recommendations following dealership visits.
• Track and analyze key performance metrics to measure success and identify areas for improvement.
• Promote best practices that enhance customer satisfaction, business results, and operational effectiveness.
• Build strong relationships with dealership personnel and influence positive change.

Requirements

• Experience in automotive dealership operations, fixed operations, or aftersales/service environments.
• Strong coaching, mentoring, and relationship-building skills.
• Ability to analyze performance data and develop actionable improvement plans.
• Excellent communication and presentation skills.
• Experience implementing customer service and sales best practices.
• Ability to work independently, manage multiple priorities, and drive results.
• Proficiency with Microsoft Office and other PC applications.
• Ability to travel regularly to dealership locations.
• High School Diploma or GED required; Bachelor's degree preferred.

Preferred Skills

• Knowledge of dealership fixed operations, service departments, and business performance metrics.
• Experience influencing teams and gaining buy-in for process improvements.
• Ability to analyze financial and operational data to support business decisions.
• Experience training and coaching service advisors, technicians, and dealership staff.

Benefits

• Comprehensive benefits package including BCBS health insurance beginning the first day of the month following hire date.
• 401(k) plan with company match.
• Dental and vision insurance coverage.

Pay

A reasonable estimate of the current annual range is $60,000 to $74,000 based on current experience. This range takes into account skill sets, experience, training, and other business and organizational needs.

Location: Mahwah, NJ. Salary + Bonus + Monthly Vehicle Allowance.