AUTOMOTIVE OFFICE MANAGER

Benefits: Employee discountsFree food & snacksHealth insurance Position Summary We are seeking an experienced, detail-oriented Office Manager to lead our dealership's back-office operations. This role safeguards the dealership's financial and regulatory standing by overseeing deal documentation, title and registration processing, collections, insurance compliance, and cross-departmental coordination. The ideal candidate is an organized, bilingual professional who thrives in a fast-paced automotive environment. Key Responsibilities Compliance & Records Ensure accurate and timely title and registration processing in accordance with state requirements Manage vehicle deal documentation, maintaining complete and audit-ready files Maintain compliance with state, federal, and manufacturer regulations and standards Financial Risk & Collections Manage delinquent customer accounts and initiate collections workflows Negotiate structured payment arrangements with customers Handle payment recourse to minimize dealership financial losses Insurance, Audits & Claims Coordinate the annual garage insurance audit and manage the formal renewal process to maintain proper liability coverage for the vehicle fleet and premises Oversee insurance and manufacturer claims from initiation through resolution Product Discrepancy Resolution Audit, identify, and reconcile variances in secondary products, including GAP insurance, Vehicle Service Contracts (VSC), and ancillary trim packages Partner with the sales, service, and parts departments to track inventory, review repair orders, and streamline workflows Back Office & Customer Service Operations Oversee customer service workflows, including incoming calls and greeting clients Resolve escalated customer inquiries professionally and promptly Qualifications Experience: 2–5+ years of office management experience in the automotive industry Language: Bilingual in English and Spanish (required) Software Proficiency: Google Workspace, Microsoft Office Suite, and AI productivity tools Core Skills: Strong organization, attention to detail, and problem-solving abilities