AUTOMOTIVE MEDIUM DUTY SERVICE TECHNICIAN - PLYMOUTH, MICHIGAN, UNITED STATES

About the Role

Performs vehicle repair and maintenance work as assigned on Medium Duty Vehicles in accordance with dealer and factory standards.

Responsibilities

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair as authorized.
• Communicate with the Parts Department to obtain needed parts.
• Tag and save parts, turn in parts if the job is under warranty or if requested by the customer.
• Advise service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes and keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Understand and follow federal, state, and local regulations governing service repair work.

Requirements

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend, and holiday work hours as required.

Qualifications

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• Michigan Mechanic Certification.

Skills

Experience as a Technician, Trainee, or Apprentice is welcome.

Benefits

• Competitive compensation based on experience and certifications (State and/or A.S.E.).
• Technician Tiered Pay Plan (pay rate increases based on flagged hours).
• Technician Longevity Bonus Program.
• Monthly Technician Hours Turned Contest.
• Employee Referral Program.
• Employee discounts on sales and service.
• Benefits Package including:
  • Medical, Dental, Vision.
  • Employer Paid Life/AD&D.
  • Employee Assistance Program.
  • Pet Insurance.
• Voluntary Benefits including:
  • Flexible Spending Account.
  • Life/AD&D.
  • Short-Term and Long-Term Disability.
  • Critical Illness and Accident Insurance.
  • Legal & Identity Theft Protection.
• 401(k) with employer match.
• Holiday Savings Program with employer match.
• Paid Time Off.
• Holiday Pay.

Physical Requirements

• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to walk, sit, and talk or hear.
• Must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

About the Company

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 55+ retail franchises, 7 collision centers, and 60+ Michigan locations. The group employs 3,000+ individuals. The mission of the LaFontaine Family is to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.

The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan.

LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.