Automotive Dealership Service Greeter/Valet

About the role

The Service Greeter plays a crucial role in creating a positive first impression for customers visiting the automotive dealership's service department. They are responsible for welcoming customers, assessing their needs, and ensuring a smooth and efficient service experience.

Responsibilities

• Greet customers promptly and warmly upon arrival, making them feel valued and welcome.
• Actively listen to customers' concerns and determine the nature of their service requests.
• Conduct a preliminary inspection of the vehicle, noting any visible damage or issues.
• Keep customers informed about service progress.
• Address customer concerns or complaints in a professional and timely manner.
• Ensure the service area is clean, organized, and well-maintained.
• Provide proper information to service advisors so they can process requests efficiently.
• Keep the service lane free of cars and clutter.
• Tag vehicles and park them accordingly.
• Assist technicians as needed, such as delivering parts or retrieving vehicles from the parking lot.
• Perform all other duties as assigned by supervisor.

Requirements

• Excellent customer service skills, with a friendly and approachable demeanor.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Basic knowledge of automotive terminology and service procedures.
• Proficiency in using dealership management systems and computer applications.
• Valid driver's license.

Schedule

10:00 am to 6:00 pm, Monday to Friday.