Automotive Customer Support Specialist

Join our award-winning “One Concentrix” team as an Automotive Customer Support Specialist! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. Military veterans are encouraged to apply.

About the role

This is a remote, work-from-home opportunity with a Fortune 500 company that has been recognized as one of the “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” As a remote Automotive Customer Support Specialist, you’ll join a globally diverse team where all members contribute to and support each other’s success and wellbeing. Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information to support customer escalations.
• Communicate in writing (email, text, or chat) with customers regarding their motivation for contact and provide follow-up communications throughout the resolution journey.
• Deliver expert customer experiences with a positive attitude.

Requirements

• High School diploma or GED, and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Natural customer service skills and a genuine enjoyment of helping people.
• Empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off, holidays, and paid learning days.
• DailyPay enrollment option to access pay early.
• Company networking opportunities with organized groups: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs to support career growth.
• Modern, state-of-the-art office setting with advanced technologies (for potential in-office collaboration).
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Pay

The base salary range for this position is $20.00/hr. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Pay rate will not be below the applicable minimum wage.

Schedule

This is a remote, work-from-home position. Applications are accepted on an ongoing basis for immediate and future opportunities.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.