Automotive Customer Support Specialist

Join our award-winning “One Concentrix” team as an Automotive Customer Support Specialist! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. Military veterans are encouraged to apply.

About the Role

This is a remote, work-from-home opportunity with a Fortune 500 company that has been recognized as one of the “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth.” As a remote Automotive Customer Support Specialist, you’ll join a globally diverse team where all members contribute to and support each other’s success and wellbeing. Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information, as applicable, to support customer escalations.
• Communicate, in writing (email, text, or chat), with customers regarding their motivation for contact and provide follow-up communications, as needed, throughout the resolution journey toward completion.
• Deliver expert customer experiences with a positive and professional demeanor.

Requirements

• High School diploma or GED, and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Possess natural customer service skills and genuinely enjoy helping people.
• Be an empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

Benefits

• Base salary range of $19.00/hr (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.
• DailyPay enrollment option to access pay "early," when you want it.
• Company networking opportunities with organized groups: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs supporting career growth.
• Modern, state-of-the-art office setting with advanced technologies (for potential in-office work).
• Programs and events supporting diversity, equity, and inclusion, global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Career Growth

At Concentrix, about 80% of our managers and leaders have been promoted from within. We offer a range of no-cost learning and leadership development programs designed to help you achieve the career you’ve always envisioned. This role provides real career and personal growth potential, with ongoing training, technologies, and support to ensure your success.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy but may also be considered for future opportunities.