Automotive Customer Support Specialist

About the Role

Join our award-winning “One Concentrix” team as an Automotive Customer Support Specialist, delivering exceptional customer experiences and solutions for one of the world’s best-known brands. This remote position offers the opportunity to grow with a Fortune 500 company known for its inclusive, award-winning culture. Military veterans are encouraged to apply.

A remote Automotive Customer Support Specialist at Concentrix will join a globally diverse team, contributing to and supporting each other’s success while serving as an intelligent transformation partner for leading brands.

Responsibilities

• Respond to escalated automotive-related product questions and concerns in a timely manner.
• Resolve customer inquiries following standardized processes while referencing an internal knowledge base.
• Identify customer needs by asking relevant questions, researching the matter at hand, and coordinating with other departments to ensure timely resolutions.
• Collaborate with customers, dealerships, and/or field support teams to gather necessary information to support customer escalations.
• Communicate in writing (email, text, or chat) with customers regarding their motivation for contact and provide follow-up communications throughout the resolution journey.
• Deliver expert customer experiences with a positive and professional demeanor.

Requirements

• High School diploma or GED, and be at least 18 years of age.
• Automotive enthusiast or have a relative knowledge of how automobiles work.
• Natural customer service skills and a genuine enjoyment of helping people.
• Empathetic problem solver and critical thinker.
• Comfortable working with computers and the internet, as well as operating several applications simultaneously.
• Prior experience in the automotive industry, customer service, and/or case management, as well as a minimum of one (1) year in a customer-facing role, are preferred.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

Benefits

• Base salary range of $23.00/hr (pay rate will not be below the applicable minimum wage).
• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off, holidays, and paid learning days.
• DailyPay enrollment option to access pay early.
• Company networking opportunities with organized groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more).
• Health and wellness programs with trained partners.
• Mentorship programs to support career growth.
• Modern, state-of-the-art office setting with advanced technologies (for hybrid or in-office roles).
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community engagement.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more.

Pay

The base salary range for this position is $23.00 per hour. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Schedule

This is a remote, work-from-home position. Applications are accepted on an ongoing basis for immediate and future opportunities.

Additional Information

Work is generally sedentary in nature and requires regular operation of a computer, keyboard, telephone/headset, and other office equipment. Must reside in the United States or have a valid U.S. address for residence. Only applicants legally authorized to work in the United States will be considered.