Automotive Customer Service Advisor

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

• First point of contact for customers on the phone and in the store.
  • Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency.
  • Adhere to Company Customer Care standards to meet customer expectations.
• Organize and manage the productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management.
• Follow all policies and procedures related to cash, credit, check, refund and return policies.
• React to customer service issues, customer complaints, and/or business opportunities with the management team.
• Perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Communicate effectively with all associates, management, and customers; interpret and retain information and apply knowledge appropriately.
• May be a secondary key carrier responsible for basic and detailed opening and closing responsibilities in designated locations.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety and environmental rules.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment. One Year Of Sales Experience Preferred.
• Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods of time.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or by using telecommunications equipment.
• Enter and locate information on computer.
• Presents information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled