Automotive Customer Service Advisor

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

First point of contact for customers on the phone and in the store. - Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency. - Adhere to Company Customer Care standards to meet customer expectations. - Organize and productivity the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. - Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management. - Follow all policies and procedures related to cash, credit, check, refund and return policies. - React to customer service issues, customer complaints, and/or business opportunities. - Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. - Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. - Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. - Communicate effectively in person, by telephone, or by using telecommunications equipment. - Enter and locate information on computer. - Present information to small and large groups. - Visually verify information, often in small print. - Safely operate a motor vehicle.

Knowledge, Skills, And Abilities

- High school diploma or equivalent required. - Valid Driver's License. - One year of related experience in the automotive service environment. - One year of sales experience preferred. - Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. - Ability to apply mathematical formulas to calculate commissions and discounts. - Strong verbal communication skills. - Strong customer service skills. - Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. - Frequent standing and walking for long periods of time. - Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. - Climb up and down ladders to retrieve and stock merchandise. - Communicate effectively in person, by telephone, or by using telecommunications equipment. - Enter and locate information on computer. - Present information to small and large groups. - Visually verify information, often in small print. - Safely operate a motor vehicle.