Automotive Customer Retention Specialist

Responsibilities

• Create appointments or turn over engaged portfolio customers for store follow up
• Identify opportunities to create and maintain loyalty
• Monitor portfolio to identify opportunities
• Manage customer lifecycle to maintain loyalty and increase retention
• Establish and maintain productive rapport with Customers
• Articulate and deliver Value Proposition
• Identify and understand customers’ needs
• Communicate effectively with internal and external customers

Requirements

• Excellent communication skills
• Phone calls, emails and text management
• Manage multiple platforms
• Key understanding of general Brand knowledge

Qualifications

• Automotive Retail experience
• Customer service or Account management experience
• A track record of performance excellence
• Business acumen and/or equivalent industry knowledge
• Familiarity with standard concepts, practices, and policies of the Customer Engagement Center
• Strong working knowledge of Holman policies and CEC best practices
• Proven track record with achieving/exceeding department performance metrics
• Ability to work flexible work schedule (includes nights and weekends)
• Work From Home Experience

Benefits

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) with Employer Match
• Paid Time Off
• Tuition Reimbursement
• Exclusive pricing and concierge sales support on new and used vehicles