Automotive Cashier Hyundai

About the role

Empire Automotive Group Hyundai Jamaica is seeking a Service Receptionist, a dedicated professional with strong interpersonal skills who shares the company’s passion for excellence. The role focuses on delivering a positive and inclusive customer experience, supporting a fast‑growing auto dealership, and offering opportunities for growth.

Responsibilities

• Answer incoming calls and greet customers in a professional manner.
• Review all appointments for the current business day, confirming or rescheduling as needed, and complete daily phone activities.
• Manage and organize incoming customer concerns, informing management when necessary.
• Handle customer concerns, providing appropriate solutions and alternatives within reasonable time limits using the dealership’s CRM, phone, text, and email.
• Develop trusting relationships with customers and fellow employees.
• Maintain accurate and complete information about any customer concerns, tracking progress until completion.
• Take extra steps to engage customers when a need is detected, often before being asked.
• Work with other dealership personnel to resolve any customer questions or concerns.
• Develop a fluent understanding of the automotive manufacturer’s standards for customer satisfaction.
• Ensure a valid form of payment has been taken and authorized for the appropriate amount, and complete daily reports.
• Operate a clean, organized, presentable workplace with strong attention to detail.
• Perform any other job‑related duties assigned by the supervisor.

Qualifications and Essentials

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire, representing Empire professionally.
• Strong listening skills and empathy.
• Strong work ethic with the ability to thrive in a fast‑paced, results‑driven environment.
• Experience providing outstanding customer service, showcasing expertise, fostering trust, and growing customer satisfaction.
• At least one year of prior employment involving customer‑facing service or telephone contact.
• Friendliness, enthusiasm, reliability, and a positive “team‑player” attitude.
• Openness to constructive feedback for performance improvement and development.
• Flexibility to support holidays/weekends if necessary.
• Strong computer and multitasking skills, including proficiency with Microsoft Office.

Company Description

The Empire Automotive Group provides exceptional opportunities for individuals seeking to advance in the retail automotive industry. With operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester, and New Jersey, the group features 18 different manufacturing brands, both import and domestic, and is the third‑fastest growing privately owned automotive group in the U.S. Empire is passionate about shaping the future of mobility, delivering unparalleled experiences, and upholding respect, transparency, and integrity. The company fosters meaningful customer relationships, strong community connections, and a collaborative team environment that re‑imagines the automotive industry.