Automotive Cashier Chevy

Responsibilities

• Ensure all customer payments are collected, authorized, and accurately processed—completing daily financial reports with attention to detail
• Greet every customer with a warm, professional welcome—whether in person or over the phone
• Confirm and manage daily service appointments, rescheduling when needed and handling phone interactions with care
• Respond to customer questions and concerns using phone, text, email, and our CRM—offering timely, thoughtful solutions
• Organize and track customer feedback, escalating to management when additional support is needed
• Maintain clear, accurate records of customer concerns and follow through until resolution
• Build trust and rapport with customers and team members through respectful, reliable communication
• Proactively engage with customers—often identifying needs and offering help before being asked
• Collaborate with dealership staff to ensure a smooth, supportive customer experience

Qualifications & Essentials

• You communicate clearly and kindly, and you’re great at staying organized
• You present yourself in a polished, professional way that reflects Empire’s commitment to excellence
• You understand the value of listening and empathy, and you know how to make people feel comfortable and supported
• You’re dependable, hardworking, and able to stay focused in a busy, fast-moving environment
• You’ve spent time helping customers—sharing your knowledge, building trust, and making their experience a positive one
• You bring at least one year of experience in a role where you interacted with customers, either in person or over the phone
• You’re naturally friendly, upbeat, and enjoy being part of a team that works together
• You’re open to feedback and see it as a helpful part of growing and improving
• You’re available to work Monday through Saturday, and you’re flexible when extra support is needed on holidays or weekends
• You’re comfortable using computers and multitasking, especially with tools like Microsoft Office
• You take pride in keeping your workspace neat, organized, and welcoming

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within