Automotive Call Center Representative
SONS AUTO GROUP · McDonough, GA · 5 mo ago
On-siteCustomer ServiceFull-time
Responsibilities
- Answer customer calls and establish follows-up with service appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
- Utilize CRM tracking system daily
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Strong computer skills
- Willing to submit to a pre-employment background check & drug screen
What We Offer
- Employee & Family purchase program
- Medical and Dental Insurance
- 401(k)
- Paid Vacation
- A fair and safe family-run business environment