Automotive Call Center Agent

About the role

You’ll be the first point of contact for customers eager to explore our vehicle offerings. Your role is key in communicating with potential customers, setting appointments for our skilled Sales Team, and providing top-tier support on inbound calls. You’ll ensure smooth transitions by setting appointments and transferring calls with professionalism and ease.

We’re looking for an enthusiastic and customer-driven individual who thrives in a fast-paced, team-focused environment. This job requires exceptional “people” skills, a passion for helping customers, and a positive attitude.

Responsibilities

• Dedicate yourself to customer satisfaction in all actions and interactions.
• Ensure all phone leads are contacted and followed up in the proper manner.
• Follow the sales team process when contacting customers.
• Schedule sales appointments with sales consultants, ensuring equal opportunity for all consultants.
• Make and handle incoming calls in a professional and enthusiastic manner.
• Maintain records in the dealership management system and scheduler.
• Stay informed about sales specials and how they benefit customers.
• Attend sales meetings.
• Understand manufacturer warranty and special programs offered by the manufacturer.
• Act as a spokesperson for the company while on the phone with prospective customers.

Requirements

• High School diploma or equivalency.
• Customer relations experience preferred.
• Ability to read and comprehend instructions and information.
• Excellent oral and written communication skills.
• Proficient in PC software programs and computer use.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Flexibility to work various shifts, including evenings and weekends, as required.
• Positive attitude and a strong work ethic.

Previous experience in a call center or automotive sales environment is a plus. Bilingual skills are a plus but not required.

Benefits

• Company-sponsored health insurance.
• Voluntary Dental/Vision.
• Life Insurance.
• 401k.
• Paid Training.
• Paid Vacation.
• Paid Sick Time.
• Employee discounts on products and services.