Automotive Business Development Manager / BDC Manager - Bob Tyler Toyota

Bob Tyler Toyota, a family-owned dealership with over 25 years in Pensacola, is seeking a motivated Business Development Center Manager to lead a team of 5 associates. We are the Toyota district’s top sales volume store, selling over 400 vehicles monthly, and maintain high customer satisfaction scores. Our culture emphasizes lasting relationships with employees, customers, and the community.

About the role

Oversee the Business Development Center, schedule appointments with potential buyers for sales representatives, and drive growth through goal-driven leadership.

Responsibilities

• Hire, train, and manage 5 BDC associates in a call-center environment
• Set quotas and appointment goals for the team
• Manage incoming calls and leads
• Train and assist staff in responding to internet and phone inquiries about product availability, pricing, and payment information
• Train and assist staff to identify customer needs, present product information, and schedule multiple daily appointments for sales representatives
• Build, maintain, and measure internet and business development processes
• Maximize sales and profitability to agreed performance levels
• Analyze current sales data to identify improvement areas
• Contribute to high customer satisfaction index (CSI) scores for the dealership

Requirements

• Internet/BDC experience required; BDC management experience is a plus
• Managerial and leadership skills
• Strong customer service, communication, and computer skills
• Positive, upbeat attitude with motivation to excel
• Energetic and thrives in a fast-paced team environment
• Professional appearance and demeanor
• Automotive sales experience is a plus
• Experience with digital marketing

Benefits

• Guaranteed salary plus lucrative bonuses
• Medical and dental insurance
• 401(k) retirement plan
• Paid vacation
• Professional, ongoing training for success

Pay

$100,000 plus opportunity (bonuses and incentives)