Automotive BDC Scheduler

Responsibilities

• Respond promptly to inbound sales and service leads via phone, email, text, and online chat
• Schedule and confirm sales and service appointments
• Follow up with customers regarding missed appointments, unsold opportunities, and service reminders
• Create rapport and provide exceptional customer service with every interaction
• Accurately document all customer communications in the dealership CRM
• Cook up coordination with the sales and service teams to ensure a seamless customer experience
• Maintain daily, weekly, and monthly appointment and performance goals
• Work evenings and Saturdays as scheduled

Qualifications

• Previous BDC, call center, customer service, hospitality, or automotive experience is a plus but not required
• Outstanding communication and interpersonal skills
• Strong organizational and multitasking abilities
• Comfortable using computers, CRM software, and Microsoft Office
• Positive attitude with a desire to learn and succeed

Why Join

• Competitive hourly pay plus performance bonuses
• Comprehensive medical, dental, and vision benefits
• Paid vacation and holidays
• 401(k) with company match
• Paid training and ongoing career development
• Employee vehicle purchase program
• Opportunities for advancement within one of the region's leading automotive groups
• Professional, supportive, and team-oriented work environment