Automotive Advanced Service Technician

At McClary Tire we are redefining the tire and automotive service experience through a technology-forward approach, prioritizing customer satisfaction and workforce engagement. We are committed to fostering a culture where our teammates drive the highest levels of customer satisfaction.

About the role

As an Advanced Service Technician at McClary Tire you hold a pivotal position in upholding our commitment to excellence in automotive service. Your role extends beyond technical prowess and professionalism to encompass a deep dedication to providing the highest levels of customer service, guiding customers through informed vehicle repair decisions with transparency and clarity. Your expertise in vehicle repair, combined with a firm grasp of productivity standards, sets the standard for operational efficiency and customer satisfaction.

Responsibilities

• Demonstrate mastery in automotive service repair, ensuring that vehicles are repaired to meet manufacturer specifications and company's standards of quality and customer experience.
• Provide exceptional customer service by engaging with customers in a transparent and informative manner, guiding them through service decisions with clarity and professionalism.
• Embrace and uphold productivity standards based on flag hour principles, maximizing efficiency without compromising on quality.
• Mentor junior technicians, sharing knowledge and expertise to support their growth and development within the operation.
• Collaborate with the service team to streamline operations and ensure the seamless delivery of automotive services that exceed customer expectations.
• Maintain awareness of evolving vehicle technologies and industry developments.

Requirements

• Manufacturer trained and/or ASE Certified with a proven record of accomplishment of excellence in vehicle repair and customer service.
• Proficient in productivity standards based on flag hour principles, with a focus on operational efficiency while maintaining high-quality standards.
• Effective communication skills and the ability to convey complex technical information to customers clearly and understandably.
• Demonstrated leadership abilities and a commitment to mentoring and developing apprentice and junior technicians.
• Dedication to upholding the company's standards of excellence in automotive service and customer experience.
• Current and valid driver’s license.

Benefits

• Weekly payroll
• Retirement services of 401(k) or Roth
• Medical, dental, and vision insurance options
• Employer-paid life insurance plan up to $50,000
• Employee, dependent, and supplemental insurance options
• Accrual of paid time off in first year and paid holidays
• Employee assistance program