Automation Service Technician
Job Summary
The AGV Service Technician is a field-based role responsible for supporting, troubleshooting, and maintaining AGV, AMR, and automated material handling systems. This position plays a critical role in ensuring uptime, safety, and customer satisfaction while acting as the primary technical representative for Shoppa’s Material Handling at assigned customer sites.
Essential Functions
Perform preventive maintenance, diagnostics, and corrective repairs on AGV and AMR systems
Troubleshoot mechanical, electrical, and control-related issues on automated vehicles and material handling equipment
Diagnose fault codes, alarms, safety faults, and communication issues
Support AGV charging, navigation, docking, and safety systems
Interface with OEM technical support teams for advanced troubleshooting and escalation
Automation & system interaction: Support AGV systems operating within automated environments including conveyors and AS/RS interfaces
Verify proper system integration and operational handoff following service or repair activities
Auxiliary functions: Assist with system validation, testing, and restart procedures
Customer Relationship Ownership
Serve as the primary on-site technical contact for assigned customers
Communicate system status, downtime impact, and corrective actions clearly and professionally
Build strong customer relationships through responsiveness, technical confidence, and follow-through
Identify service improvement, PM enhancement, and lifecycle support opportunities
Qualifications
Education & Experience: High school diploma or equivalent required; 2+ years of AGV, AMR, automation, or related material handling service experience required; Exposure to automated warehouse or distribution environments
Technical Skills (Required): Strong mechanical and electrical troubleshooting skills; Working knowledge of DC electrical systems (24V / 48V); Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings; Experience with AGV/AMR navigation concepts (magnetic tape, QR, laser, SLAM, or natural feature navigation); Familiarity with PLC-controlled systems and industrial safety devices (E-stops, scanners, light curtains); Comfortable using laptop-based diagnostic tools, OEM service software, and support portals; Ability to pull logs, fault histories, and support remote OEM troubleshooting sessions
Physical Demands And Working Conditions: Regularly required to stand, walk, bend, and work for extended periods; Use hands and fingers to handle objects, tools, or controls; Reach with hands and arms; Occasionally lift, carry, or move items up to 50 pounds; May need to access active job sites including warehouses, industrial facilities, or construction areas; Occasional domestic travel including air travel and overnight stays to customer or vendor sites; Requires close vision, distance vision, color vision, and ability to adjust focus; Extended periods of computer work, phone communication, and reviewing technical documentation
Shoppa’s Material Handling is an Equal Opportunity Employer
including disabled/veterans”; (b) “EOE/Disability/Vets”; or (c) “Shoppa’s provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.”