Automation Service Engineering Associate II, Prenatal

About the role

BillionToOne is seeking an Automation Service Engineering Associate II to support high-throughput clinical patient testing in our CLIA-certified laboratory.

Responsibilities

• Provide first-line service response for automated processes and instrumentation across the Union City facility.
• Execute and/or coordinate routine preventive maintenance for laboratory instruments and automation systems.
• Perform equipment qualifications, including Installation (IQ), Operational (OQ), and Performance Qualification (PQ).
• Troubleshoot and triage equipment issues; coordinate vendor support and escalations as needed.
• Draft and revise documentation related to equipment operation, maintenance, and troubleshooting.
• Maintain organized spare parts inventory and comprehensive, GDP-compliant service records.
• Identify, propose, and help implement process improvements; support testing and validation plans.
• Participate in special projects and cross-functional initiatives as assigned.

Qualifications

• Bachelor’s degree in a scientific or engineering discipline.
• 1+ year of hands-on experience servicing liquid handlers, or 2+ years in a technical service role (biotech, medical devices, clinical lab, or related).
• Familiarity with coding basics and flow control logic used in automation workflows.
• Understanding of clinical laboratory assays and their applications.
• Demonstrated ability to identify, analyze, and solve problems with minimal direction.
• Ability to interpret data to prioritize work and guide troubleshooting.
• Excellent documentation skills and working knowledge of Good Documentation Practices (GDP).
• Strong customer service orientation and effective verbal and written communication.
• Prominent ability to work collaboratively and build strong cross-functional relationships.
• High attention to detail, accuracy, initiative, and self-motivation.
• Capacity and willingness to learn in a complex, fast-paced laboratory environment.

Nice-to-Haves

• Experience troubleshooting liquid handler scripts and/or programming for laboratory automation.
• Experience with general programming or scripting languages.
• Experience working in a CLIA-regulated clinical laboratory environment.
• Experience developing and delivering training programs and conducting knowledge transfer.

Benefits And Perks

• A combination of a (1) base pay range (actual amount offered is based on experience and salary/equity options split that the candidate chooses), (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).
• Total compensation package of $83,781 per year, including a base pay rate of $31.48 - $32.36 per hour.
• Equal opportunity employer.