Automation Performance & Insights Coordinator

Responsibilities

• Automation Platform Governance (Store & Register)
• Own the structure, governance, and day-to-day operation of the Automation Store and Automation Register as systems of record for all automation activity
• Maintain catalog structure, metadata standards, tagging logic, and data alignment across platforms
• Drive visibility, traceability, and portfolio alignment through accurate and structured platform data
• Automation Discovery & Pipeline Development
• Manage enterprise automation discovery efforts through Automation Fair and related campaign
• Drive participation across service lines and stakeholder groups to generate a continuous pipeline of opportunities
• Identify high-value use cases aligned to enterprise priorities, workflows, and platform constraints
• Discovery to Intake Coordination
• Own the structure, governance, and day-to-day operation of the Automation Store and Automation Register as systems of record for all automation activity
• Drive conversion of discovery outputs into intake-ready automation submissions
• Routinely qualified opportunities into Intake & Design Authority with complete and structured inputs
• Identify and resolve gaps in submissions with originating teams and stakeholders
• Reuse, Catalog Utilization & Duplication Control
• Promote reuse of existing automation assets through effective catalog design and stakeholder engagement
• Identify duplicate or overlapping opportunities and align them to existing solutions or patterns
• Provide signals to governance and portfolio owners on reuse trends, gaps, and opportunities
• Stakeholder Alignment & Enterprise Coordination
• Act as primary platform liaison across stakeholders inside and outside Technical Services including PMO, IS, TechApps, delivery teams, and service line communities
• Align stakeholders to discovery, intake, and platform usage expectations
• Facilitate feedback loops to refine platform structure, discovery approach, and intake readiness
• Data, Reporting & Platform Insights
• Provide structured reporting on discovery activity, pipeline health, reuse, and platform utilization
• Translate platform data into actionable insights for portfolio, governance, and leadership decision-making
• Highlight risks, gaps, and patterns impacting pipeline quality, participation, and conversion
• Process Improvement & Platform Evolution
• Continuously refine discovery workflows, intake routing, and platform structures based on enterprise feedback
• Identify breakdowns in discovery, catalog usage, or intake readiness and drive corrective actions
• Align platform evolution with enterprise automation strategy, governance expectations, and delivery needs
• Competencies
• Communicates Effectively
• Drives Engagement
• Ensures Accountability
• Optimizes Work Processes
• Balances Stakeholders
• Collaborates
• Resourcefulness
• Self-Development

Skills

• Knowledge Management
• Verbal Communication
• Managing Change
• Analyze Current State/AS-IS State
• Effectively Presents Solutions
• Data Collection and Analysis
• Analytical Process Techniques

Why GHD?

• GHD is a global professional services firm committed to solving the world’s biggest challenges in water, energy, environment, property and buildings, and transportation.
• Join us and be part of a team that’s transforming how we win work—one answer at a time.
• As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce.
• GHD is an equal opportunity employer.