Automation Manager

Essential Duties And Responsibilities

• Design, develop, test, and deploy scalable, reusable, and secure RPA solutions using UiPath, ensuring alignment with organizational standards and best practices.
• Collaborate with business stakeholders, subject matter experts, and analysts to gather requirements, define automation scope, and lead process optimization workshops.
• Maintain comprehensive documentation including Process Definition Documents (PDDs), Solution Design Documents (SDDs), and operational runbooks.
• Provide technical guidance and thought leadership on RPA implementation, intelligent automation techniques, and integration with AI and emerging agent-based automation technologies.
• Manage day-to-day operations of the automation platform, including UiPath Orchestrator components (robots, schedules, assets, queues), ensuring high availability and performance.
• Monitor and support production bots, proactively identifying and resolving failures or performance issues; coordinate with UiPath support and infrastructure/cloud teams for incident resolution within defined SLAs.
• Participate in platform evolution and capacity planning, including infrastructure scaling, license management, and performance tuning.
• Collaborate with cross-functional teams (applications, infrastructure, security, QA) to ensure seamless deployment, compliance, and support of automation solutions.
• Lead and mentor a distributed team of RPA developers (onshore and offshore), conducting code reviews and ensuring adherence to development methodologies and quality standards.
• Assign and prioritize work across the automation team to align with project timelines and business priorities.
• Monitor individual and team performance, conduct regular check-ins, and deliver constructive feedback.
• Enforce automation best practices, development methodologies, and compliance with SDLC and change management processes.
• Support cross-training and knowledge-sharing initiatives to build team resilience and ensure continuity of operations.
• Support citizen development initiatives by providing governance, training, and oversight to ensure quality and compliance of business-led automations.
• Track and report on automation performance metrics, identify opportunities for continuous improvement, and contribute to the automation roadmap in partnership with leadership.
• Consult and provide expert guidance on implementing RPA technologies, techniques, and processes to transform and enhance current business operations.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.

Minimum Qualifications

• Education/Certifications: Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Experience: 10+ years of IT experience, including 5+ years of hands-on UiPath experience in developing, deploying, and supporting enterprise-grade RPA solutions. 3+ years managing RPA operations, including platform administration, bot orchestration, and production support.
• Proven ability to design, deploy, and maintain scalable UiPath automation solutions; familiarity with Automation Anywhere and Blue Prism is a plus.
• Strong understanding of UiPath components (Orchestrator, Studio, Automation Cloud, Insights), REFramework, exception handling, logging, and reusable component design.
• Experience integrating automation across enterprise systems (e.g., Salesforce, ERP platforms, APIs) and working within Agile / SDLC / DevOps environments.
• Hands-on, proactive, execution-focused, with strong communication, facilitation, and stakeholder engagement skills.
• Deep knowledge of the Robotic Enterprise Framework, exception handling, logging, and reusable component design.
• Familiarity with AI-driven automation and emerging agentic AI technologies; ability to expand automation capabilities into intelligent automation domains.
• Knowledge, Skills, and Abilities: Excellent communication skills, with the ability to clearly explain complex technical concepts to stakeholders. Demonstrated ability to lead and motivate high-performance teams in a hybrid or distributed environment. Expertise in developing complex automation for applications such as Web, Desktop, MS Office, and enterprise systems (e.g., SAP, Salesforce, ServiceNow). Strong analytical and problem-solving skills with the ability to troubleshoot and optimize existing systems. Commitment to continuous learning and staying current with the latest RPA tools, AI integrations, and automation innovations.
• Certifications in UiPath preferred.

Preferred Qualifications

• Education/Certifications: UiPath certifications (e.g., Advanced RPA Developer, Solution Architect).
• Familiarity with process mining, task mining, and citizen development governance.
• Experience with intelligent automation tools (e.g., Document Understanding, AI Center).
• Experience in automating solutions in enterprise environments with ERP, CRM, or other core business systems.
• Knowledge, Skills, and Abilities: Proficiency in UiPath Studio, Orchestrator, and related components. Strong understanding of RPA development frameworks, exception handling, and logging. Exposure to DevOps practices, CI/CD pipelines, and cloud-based RPA infrastructure.

Pay Range

The pay range for this position is $102,600.00 - $193,425.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.