Automation & Informatics Consultant - Diagnostics - Clifton, NJ

About the role

Serve as a dedicated resource for a specific MegaLab customer, supporting Siemens Healthineers Automation and Informatic Middleware solutions. Provide onsite system configuration support including pre-installation, installation, training, troubleshooting, and post implementation activities. Work closely with onsite Siemens Healthineers management and first, second, and third shift personnel.

Responsibilities

• Supporting pre-installation and installation activities
• Performing software installation, network setup, and application configuration
• Conducting verification and acceptance testing
• Delivering onsite and remote post implementation support
• Executing software upgrades and updates
• Participating in planning activities for new installations, system expansions, and workflow design
• Supporting customer specific workflow configuration decisions
• Aiding in meeting business objectives
• Independently troubleshooting and resolving software malfunctions
• Understanding healthcare enterprise IT and security environments
• Managing LIS interface communication and connectivity requirements
• Following the Siemens Diagnostics escalation process
• Providing training to customer laboratory personnel on system operation, workflow, and configuration
• Participating in customer and internal meetings or conference calls

Requirements

• BS in Computing, Information Technology, Engineering, or related experience
• Experience in Healthcare IT, security, and data privacy
• Proficient in the use of tools and service test equipment
• Proficiency in all necessary network applications and tools
• 5+ years' experience as a medical technologist or field service engineer (biomedical engineer)
• Valid driver's license, ability to drive independently day and night, and good driving record required

Qualifications

• Strong understanding of OSI and TCP/IP networking models
• Effective communication with both technical and non-technical audiences
• Strong problem-solving and prioritization skills
• Ability to perform in a large corporate environment and remain composed under pressure
• Adaptability in fast-changing environments

Skills

• Computer Hardware: Physical ports (Serial, RJ-45), Serial to USB converters, Terminal Servers
• Computer Software: Prior application support experience, Ticketing and documentation applications (SAP/ServiceNow), Office365 Suite
• Operating Systems & Tools: Windows 10, Windows 11, Windows Server 2016, 2019, 2022, Red Hat Enterprise Linux 9.X, Administrative Tools, Troubleshooting utilities, PowerShell, Bash, Grep, AWK, SED, Networking, Switch and router configuration, Physical networking concepts, Logical networking concepts, Network infrastructure, DNS, DHCP, proxy servers, Remote Access: RDP, SSH, VNC, VPN, Security Concepts: Encryption, authentication, certificates, HIPAA, HITECH, Firewalls, HTTPS, General Skills: General Skills

Benefits

Medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Pay

The Base Pay Range For This Position Is $90,780 - $124,828

Schedule

Full-time