Automation Equipment Training Specialist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About the role

The LAS Operations Training Specialist I’s main responsibility is to prepare, facilitate, and perform training for new and existing LAS team members, as well as equipment users. This role is crucial in ensuring that all team members are trained properly and that their competencies are successfully met. To achieve this, you will be required to shadow our equipment service team to expand your knowledge and stay informed of day-to-day expectations. Furthermore, this role will be responsible for editing training materials, assessments, and competencies to reflect current processes. Lastly, this role will need to complete assigned competencies and end-user-proficiency assessments for learners and file all training documentation appropriately.

Responsibilities

• Schedule, communicate, and lead technical training classes.
• Identify and adapt training style to meet learner needs.
• Build strong customer relationships and deliver customer-centric solutions such as customized classroom instruction, in-lab coaching, hands-on/on-the-job instruction, virtual training, and other modalities, as needed.
• Evaluate the effectiveness of training.
• Respond to technical questions or seek guidance if answers are unknown.
• Assist in retraining employees, as needed.
• Help develop the training expertise, behavior, mindsets, and skillsets of team members.
• Collaborate with other trainers cross-functionally.
• Assist in creating, editing, and maintaining training materials or process documentation.
• Maintain accurate records of training in accordance with applicable policies and procedures.
• Work collaboratively in a team environment.
• Display excellent interpersonal skills with the ability to interact and build solid working relationships with peers at all levels of the organization.
• Work with the equipment service team to schedule a time to shadow different service events.
• Lead and motivate others, even when not in a position of authority.
• Display excellent written and oral communication skills.
• Adapt to changing workloads and circumstances effectively.
• Quickly respond to and understand new information.
• Display excellent time management and ability to remain focused when working independently.
• Demonstrate strong organizational skills and a high level of attention to detail.
• Accurately follow written and verbal instructions.
• Continually learn, improve, and apply new training skills.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies as well as regulatory requirements.
• Proficient in Microsoft Suite Products.
• Maintain regular and reliable attendance.
• Work overtime, as needed.
• Lift up to 40 pounds for approximately 15% of a typical day.
• Work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 50% of a typical day.
• Travel 15% of working time away from work location, may include overnight/weekend travel.
• Comply with any applicable personal protective equipment requirements.
• Travel between Madison locations.

Requirements

• Bachelor’s Degree in Engineering (e.g., mechanical, electrical, industrial), Training and Development, or field related to the essential duties of the job; Associates Degree and 2 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree; or High School Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s Degree.
• 2+ years of experience as a technical trainer, corporate trainer, or related training experience.
• 2+ years of experience servicing laboratory or medical equipment.
• Strong understanding of instructor-led, virtual instructor-led, technical, and/or hands-on/on-the-job training.
• Strong computer skills including internet navigation, use of virtual meeting tools, email usage, word processing, and data/records management.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Currently authorized to work in the country where work will be performed on a full or part-time basis.

Preferred Qualifications

• Experience working in a regulated environment, specifically under FDA, ISO, CAP and/or CLIA.
• Knowledge of ISO 17025:2005 and 21 CRF Part 820 requirements in regard to inspection measuring and test equipment.
• Basic understanding of Lean Six Sigma problem-solving methodology.

Pay

The base pay for this position is $61,300.00 – $122,700.00. In specific locations, the pay range may vary from the range posted.