Automation Engineer 5 (ServiceNow automation platform)

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Design, develop, and support network automation solutions that streamline service delivery, network operations, and infrastructure management across enterprise environments.
• Build and maintain ServiceNow applications, workflows, and integrations using Flow Designer, IntegrationHub, Catalog Items, Business Rules, Script Includes, and Service Portal capabilities.
• Develop Python-based automation services and reusable frameworks that improve operational efficiency, scalability, and service reliability.
• Create and support REST API integrations between ServiceNow and enterprise platforms to enable automated provisioning, asset management, compliance validation, and reporting.
• Automate processes across SD-WAN, routing, switching, firewalls, load balancing, DNS, and cloud networking services.
• Develop and maintain GitLab CI/CD pipelines, automated testing frameworks, and deployment processes following Agile and DevSecOps best practices.
• Design self-service solutions and workflow orchestration capabilities that reduce manual engineering effort and accelerate service delivery.
• Partner with network, security, and governance teams to implement automated compliance, attestation, approval, audit, and policy enforcement workflows.

Qualifications

• Bachelor's degree, or equivalent work experience
• 10 or more years of relevant work experience with programming concepts, development logic or automating highly complex processes

Skills

• Strong experience with ServiceNow Development, including Flow Designer, IntegrationHub, Service Portal, Service Catalog, CMDB, ITSM, ITOM, Business Rules, and Script Includes.
• Proficiency in Python Development for infrastructure automation, workflow orchestration, and enterprise application development.
• Experience building and supporting REST APIs, JSON, XML, and enterprise system integrations.
• Hands-on experience with GitLab, source control, CI/CD pipeline development, automated testing, and deployment automation.
• Knowledge of JavaScript and ServiceNow scripting