Automation & Controls Specialist

milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms.

Responsibilities

• Training & Distributor Development
  • Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities
  • Develop and implement training programs and materials tailored to partner needs
  • Support distributors in installation, maintenance, and troubleshooting best practices
  • Identify opportunities for upselling and cross-selling during technical interactions
• Automation & Controls Support
  • Program, configure, and troubleshoot PLC-controlled systems
  • Support commissioning, startup, and optimization of capital equipment
  • Analyze system performance and identify opportunities for improvement
  • Diagnose and resolve issues involving automation systems, controls, sensors, electronic devices, and communications networks
  • Assist customers and distributors with technical troubleshooting and performance optimization
  • Provide recommendations regarding system settings, programming, and operational improvements
  • Support equipment upgrades, enhancements, and implementation of new technologies
• Field Support & Customer Success
  • Provide on-site technical support, troubleshooting, and system optimization at customer locations
  • Partner with Sales on customer visits to support new business development
  • Respond to technical inquiries and ensure timely resolution of issues
• Relationship Management
  • Build strong relationships with distributors, partners, and dairy producers
  • Act as the primary technical liaison between customers, partners, and internal teams
  • Capture and share field feedback to support product and service improvements
• Market Insights & Continuous Improvement
  • Monitor market trends, competitor activity, and product performance
  • Provide insights and recommendations based on field data and analysis
  • Contribute to ongoing improvements in technical support and training processes

Requirements

• Associate degree in Engineering (Electronic, Mechatronic) or related field preferred
• 3+ years of experience in automation and control systems engineering
• Strong knowledge of electronics, PLC-controlled systems, and troubleshooting
• Experience training or supporting distributors or partners
• Excellent communication and training skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving skills
• Willingness and ability to travel frequently throughout the USA

Work Environment

This is a remote, field-based role requiring frequent travel to dairy farms and distributor locations. You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms.

Benefits

• Work-life balance: Structured Monday–Friday schedule (overtime may be required or offered based on operational needs), and paid time off including 13 holidays (with time off between Christmas and New Year)
• Health benefits: Multiple medical plan options including a $0 employee contribution option, plus dental and vision coverage starting shortly after hire
• Income protection: Company-paid life insurance and disability coverage with strong wage replacement
• Growth opportunities: Cross-training, development programs, and educational assistance to help you build your career
• Financial rewards: 401(k) with company match and performance-based bonus opportunities
• Well-being support: Wellness programs, employee assistance resources, and a team that genuinely cares about your well-being

Most importantly, we live our “people and family-first” mindset. We understand that life happens, and we work with our team members—not against them—when it does.