Automation Controls, Customer Support

Responsibilities

• On-Site support and troubleshooting of product-level issues on Rockwell Automation (RA) technologies (PLCs, HMI, VFDs & other motor control components)
• Assisting the customer to maintain control system health (firmware updates, OS patching, program backups, etc.)
• Support the on-site engineering team with small project execution involving PLC, HMI and VFD migrations/conversions
• Handle repair management for Allen Bradley Components
• Cook up repair orders to ensure required turnaround times are met
• Provide live tracking for all assets repaired or managed
• Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
• Make daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software
• Develop SOP's associated with the repair process
• Identify process improvements regarding the MRO/repair process with focus on site reliability
• Create program metric reports using RA software and other tools that meet customer requirements
• Communicate between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided
• Maintain customer automation installed base data and network infrastructure

Qualifications

• Bachelor's degree or equivalent years of experience
• Legal authorization to work in the U.S.
• 2+ years of relevant experience
• Basic knowledge of storeroom operations, logistics, purchasing, maintenance, and order management
• Experience with Microsoft Word, Excel and PowerPoint
• Experience creating and leading presentations
• Prior experience in inventory or a storeroom
• Familiarity working with SAP, Microsoft DDS, and Power BI