Auto Service Advisor

About the role

As an Auto Care Advisor, you’ll be at the center of a fast-paced environment, helping customers, solving problems, and recommending the right products and services—all while balancing multiple priorities. Whether you’re new to automotive or an experienced professional, you’ll have opportunities to build your knowledge, sharpen your skills, and grow your career. If you’re energized by a busy environment, enjoy working with people, and know how to get things done, this could be the right fit for you.

Responsibilities

• Engage customers to understand their specific automotive needs, provide knowledgeable guidance, and recommend products and services that best fit their vehicle and situation.
• Schedule service appointments, prepare estimates, and clearly explain recommended services, costs, and payment options.
• Promote and sell tires, parts, accessories, and automotive services based on customer needs.
• Maintain knowledge of automotive products, services, and basic maintenance, including oil changes, fluid checks, and battery installation.
• Support Auto Care Center events, promotions, loyalty programs, and other Fleet Farm initiatives while ensuring services are completed accurately and to a high standard.

Requirements

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting, preferred.

Company culture

At Fleet Farm, we’re proud to serve our customers and communities with Midwestern GRIT. Our team is hardworking, friendly, dependable, and always ready to help. We believe in working together and providing a great experience for every customer.