Auto Repair Center Manager

About the role

Develops strategic and tactical plans for business expansion opportunities. This includes preparing annual budgets and business plans, additional financial, market and business analysis as needed. Responsible for executing behavioral tactics to achieve established goals. Works closely with Emergency Road Service and AAA Managers to ensure effective support of repair operations. In partnership with leadership, develop marketing campaigns, promotional copy and tracks success. Collaboratively supports others lines of business to develop and coordinate opportunities to maximize COR's exposure and supports cross-sell product opportunities.

Responsibilities

• Plans, recruits and selects the talent required to grow the business
• Provides active, engaged leadership through behavioral coaching and mentoring
• Conducts performance evaluation and performance management activities for employees
• Champion of Team Member engagement ensuring all Team Members understand how their work is connected and important to corporate strategy
• Understands and manages to a profit and loss statement
• Manages activities to drive results
• Reviews metrics to determine efficiencies and recommend products, solutions and best practices
• Responsible for large vendor relationships and commercial business offers

Qualifications

• Highly developed leadership skills, quantitative and analytical skills with a proven ability to make data-driven decisions
• Ability to communicate effectively - verbal and written
• Strong change management skills and the ability to operate in an environment of ambiguity
• Ability to work cross-functionally across many business units and functions
• Financial management experience, proficient math skills and adept at statistical analysis
• Ability to write and execute business and financial plans
• Working knowledge of Microsoft Office products

Preferred qualifications

• Automotive/mechanical background
• Ability to drive vehicles equipped with manual transmission
• Knowledge of equipment/tool operation and diagnostic/repair procedures
• 5+ years Industry experience in providing repair, maintenance, and/or emergency road services for passenger and/or commercial vehicles
• 5+ years management or leadership experience (Does not have to be in addition to 5+ years industry experience, above)
• Bachelor's degree in related area or an equivalent combination of education and experience
• ASE Certification

Benefits

• 11 Paid Holidays
• Up to 17 days PTO first year - start earning day one, 22 days off in year two
• No work on Sundays - Facility Closed
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State of the art equipment and facilities with consistent car count
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 60 Million+ members in North America

Working environment

• Works outdoors at vehicle sites when servicing vehicles
• Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls
• Works in all weather and all traffic conditions
• Vehicle recovery sites may be wet, messy and hazardous
• Service Providers are required to provide a photograph for identification purposes