Auto Parts Counter Sales - Lakeway, TX (8308)

Position Overview: This position reports directly to the store manager. Counter I is required to perform any or all duties of a General Store Staff as assigned by management (using a company‑provided vehicle to deliver or pick up parts and merchandise from company customers and vendors, handle incoming and outgoing merchandise in a timely manner, keep store and facility clean, safe, and organized), along with totaling bills, accepting payment, and providing excellent customer service in a retail store environment.

Responsibilities

• Greet each customer in a timely manner and answer the telephone within three (3) rings.
• Answer each customer’s questions regarding price, availability and function of merchandise.
• Obtain merchandise from shelf for customer or receive merchandise selected by customer and create invoice.
• Ensure each customer receives outstanding service by providing a friendly environment, maintaining standards, solid product knowledge, and all other components of customer service.
• Total price and tax on merchandise purchased to determine bill.
• Accept payment, make change, and obtain signatures on charge invoices.
• Wrap or bag merchandise for customers.
• Place any special orders as required by customer.
• Balance cash drawer at the end of the shift (if necessary).
• Stock shelves, counters, or tables with merchandise.
• Set up advertising displays or arrange merchandise on counters or tables to promote sales.
• Stamp, mark, or tag price on merchandise.
• Bag or box orders accordingly.
• Ensure outgoing transfers are processed properly and timely.
• Clean shelves, counters, or tables and maintain a safe and clean work environment, complying with OSHA and company safety procedures.
• Perform custodial duties such as sweeping warehouse/showroom, dusting shelves, organizing merchandise, cleaning and stocking rest rooms, and keeping aisles clear.
• Present a good image of the company through proper dress and attitude.
• Participate in and complete sponsored and supported training; attend training or use electronic media to increase product knowledge.
• Perform other duties and assignments as directed by management.
• Maintain grounds and parking lot.
• Maintain a satisfactory attendance record and appearance.

Qualifications

• Ability to work well with others and assist customers cooperatively and courteously.
• Exemplary work record, including attendance.
• Ability to work in a high‑paced, busy atmosphere.
• Related experience in the auto parts industry preferred.
• Ability to follow oral and written instructions.
• Basic math skills including addition, subtraction, multiplication and division.
• Ability to read and write in English.
• Successful completion of background and criminal history checks.
• Pass a physical, human performance evaluation and a drug test.
• Good understanding of and adherence to company policies and procedures.
• Maintain regular and prompt attendance.
• Attitude that supports the company’s goals and values.

Education Requirements

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Certification Requirements

• Completed ASE Counterman I training course.
• Meets all requirements to qualify for inclusion on AOC Approved Driver List.