Auto Parts Counter Sales - Buda, TX (9012)

About the role

This position reports directly to the store manager. Counter II is required to perform any or all duties as assigned by management and provide all services necessary for successful sales environment including, but not limited to obtaining or receiving merchandise, totaling bill, accepting payment, and providing excellent customer service in a retail store environment.

Pay

Starting pay rate $20/hour; pay commensurate with experience.

Responsibilities

• Answer phones to facilitate processing of all invoice billing and order collection with a high degree of accuracy and speed
• Ensure special orders and transfers are completed in a timely manner
• Handle money from customers and make change if necessary
• Write customer credits, core and defect returns
• Remove and record amount of cash in register at end of shift
• Ensure each customer receives outstanding customer service by providing a friendly environment including greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, answering phone within three rings, and all other components of customer service
• Process work orders, invoices and other paperwork requiring company procedural knowledge
• Serve as a key holder if necessary (responsibilities include opening/closing of store as required)
• Serve as an alarm code holder, knowing how to arm/disarm the alarm system; be on the alarm call list
• Knowledge of Purchase Order and Return to Vendor processes
• Create Sales Transfers and receive Transfer Orders
• Exercise minimal management skills as required by absence of management staff
• Help with overview and training of Counter I and General Store Staff employees
• Ensure all cores and defects are returned in a timely manner
• Process special order and other paperwork requiring Level 2 administrative clearance
• Present a good image of the company through proper dress and attire
• Participate in and complete company sponsored and supported training
• Attend training or use printed media to increase product knowledge
• Assist store staff with superior knowledge of products and industry to access special merchandise
• Consistently be a leader in sales, both in dollars and percentage
• Maintain a satisfactory attendance record and appearance
• Perform other duties and assignments as directed by management

Skills

• Ability to work well with others and assist customers cooperatively and courteously
• Exemplary company work records, including attendance
• Ability to work in a high paced, busy atmosphere
• Related experience in the auto parts business preferred
• Ability to follow oral and written instructions
• Basic math skills including addition, subtraction, multiplication and division
• Ability to read and write in English
• Must successfully complete background and criminal history checks
• Must pass a physical, human performance evaluation and a drug test
• Good understanding of and adherence to company policies and procedures
• Must maintain regular and prompt attendance
• Attitude that supports the Company’s goals and values

Experience

One (1) to three (3) years related experience and/or training; or a combination of education and experience.

Education

High school diploma or general education degree (GED); or equivalent combination of education and experience.

Certifications

Complete and pass ASE counterman certification to be considered for advancement.