Auto Parts Counter Sales and Service - Cedar Park, TX (8104)

Primary Job Functions

• Answer phones to facilitate invoice billing and order collection with a high degree of accuracy and speed
• Ensure special orders and transfers are completed in a timely manner
• Handle money from customers and make change if necessary
• Write customer credits, core and defect returns
• Remove and record amount of cash in register at end of shift
• Provide excellent customer service by greeting and acknowledging every customer, maintaining outstanding standards, and answering phone within three (3) rings
• Process work orders, invoices, and other paperwork requiring company procedural knowledge
• Be a key holder if necessary (opening/closing of store)
• Be an alarm code holder, know how to arm/disarm the alarm system
• Be on the alarm call list
• Knowledge of Purchase Order and Return to Vendor processes
• Create Sales Transfers and receive Transfer Orders
• Minimal management skills as required by absence of management staff
• Help with overview and training of Counter I and General Store Staff employees
• Ensure all cores and defects are returned in a timely manner
• Process special order and other paperwork requiring Level 2 administrative clearance
• Present a good image of the company through proper dress and attire
• Participate in and complete company-sponsored and supported training
• Attend training or use printed media to increase product knowledge
• Aid store staff with superior knowledge of products and industry in order to access special merchandise
• Consistently lead in sales, both in dollars and percentage
• Maintain a satisfactory attendance record and appearance
• Perform other duties and assignments as directed by management

Qualifications

• Ability to work well with others and assist customers cooperatively and courteously
• Exemplary company work records, including attendance
• Must be able to work in a high-paced, busy atmosphere
• Related experience in the auto parts business preferred
• Must be able to follow oral and written instructions
• Must have basic math skills including addition, subtraction, multiplication, and division
• Ability to read and write in English
• Must successfully complete background and criminal history checks
• Must pass a physical, human performance evaluation, and a drug test
• Good understanding of and adherence to company policies and procedures
• Maintain regular and prompt attendance
• Attitude that supports the Company's goals and values
• Experience requirements: One (1) to three (3) years related experience and/or training; or a combination of education and experience
• Education requirements: High school diploma or general education degree (GED); or equivalent combination of education and experience
• Certification requirements: Complete and pass ASE counterman certification to be considered for advancement