Auto Parts Counter Professional

Join the leading force in the automotive industry! Founded in 1973, Parts Authority is a national powerhouse in distributing automotive replacement parts, tools, equipment, and transmissions. Headquartered in Long Island, New York, we're expanding rapidly with over 300 locations serving customers nationwide. We partner with over 400 top-tier suppliers, including AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman, and Exide, ensuring our customers receive the best parts available.

About the role

As an Auto Parts Counter Professional, you’ll report directly to the Store Manager and be at the heart of our inside sales activity. You’ll build and maintain lasting relationships with our customers, ensuring they receive the best service and support. Your goal is to “Get the Sale!” — close deals, meet targets, and help us drive success.

Responsibilities

• Build and maintain productive, long-lasting relationships with existing customers.
• Close sales to achieve goals and drive growth.
• Interact with customers in a courteous and professional manner.
• Understand customer needs and provide tailored solutions.
• Locate hard-to-find parts and negotiate with vendors for the best deals.
• Provide accurate quotes and follow up with customers to ensure orders are placed.
• Track lost sales and promote company specials.
• Collaborate with colleagues and foster new sales opportunities.
• Fulfill customer orders from installers, fleets, municipalities, and car dealerships.
• Perform other duties as assigned, including maintaining workplace safety and securing/transferring cash or other assets.

Requirements

• Minimum 3 years in counter sales in a competitive market, with a preference for wholesale auto parts sales in the aftermarket industry.
• Exceptional phone skills with a positive, enthusiastic, and attentive tone.
• Existing customer base is a plus.
• Excellent negotiation, interpersonal, and communication skills (both written and verbal).
• Passion for exceptional customer service and exceeding sales goals.
• Ability to build and maintain lasting business relationships.
• General automotive knowledge is preferred.
• Results-oriented, proactive, and committed to growth.
• Experience with POS systems and proficiency in MS Office applications (Word and Excel).
• Strong organizational and time management skills.
• Ability to act and operate independently to accomplish objectives.
• Outgoing, assertive, proactive, positive, with a “can-do” attitude and tenacity in pursuit of goals.

Skills

• Multi-lingual ability (Spanish and/or Chinese (Mandarin or Cantonese)) is a plus.

Benefits

• Comprehensive medical, pharmacy, dental, and vision coverage.
• Basic life and AD&D insurance.
• Short and long-term disability coverage.
• Flexible Spending Account, Commuter Expense Reimbursement Account, Health Savings Account, Health Reimbursement Account.
• Accident, critical illness, hospital indemnity, ID theft, legal plan, and pet insurance.
• Employee Assistance Program (EAP).
• Paid holidays, sick leave, and vacation.
• Profit Sharing/401(k) Plan.
• Employee discounts on merchandise.

Pay

Starting at $19.25/hour (minimum).