Auto Liability Claim Adjuster

About the role

GoAuto is a family-oriented company based in Louisiana that writes policies in Louisiana, Nevada, Ohio, and Texas. We believe everyone who needs auto insurance should be able to have access to it at an affordable price. When you choose to start a career with GoAuto, you are here to elevate care and change lives. We are looking for individuals who want to develop their claims career at a growing company that will appreciate your dedication and passion. If you have problem-solving and negotiation skills, you could be a fit for our claims team as a claims adjuster. We're looking to train motivated applicants to become claims representative professionals to support our customers while independently managing claims and ensuring a swift resolution. As a claims adjuster, you'll learn how to help customers get back on the road after an accident. This is not a field position which means you'll be building relationships with customers over the phone, in a fast-paced environment. You'll learn how to efficiently resolve a heavy caseload while managing the claims process from start to finish. You'll have the support of a collaborative team and ongoing coaching from leaders. We'll also provide in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

Responsibilities

• Determine coverage
• Determine liability
• Obtain recorded statements of policyholders and other involved parties to the degree necessary to establish a liability determination
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims
• Determine the most appropriate course for establishing extent of damages
• Review damage appraisals for accuracy and payment
• Communicate claims procedures and process to involved parties verbally and in writing
• Comply with all required reporting requirements, such as ISO, CMS, etc.
• Document activities in claim file notes in clear, complete & concise manner

Qualifications

• Bachelor's degree preferred
• 3 years of relevant work experience including:
  • Auto liability claims handling
  • Customer service
  • Fast-paced and changing environment
  • Multitasking and time management skills
  • Effective verbal and written communication skills
  • Computer skills

Benefits

• 401(k)
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Short & long-term disability
• Diverse, inclusive & welcoming culture
• Career development