Auto Insurance District Manager Bilingual

About the role

We are seeking a dedicated and experienced Bilingual District Manager to oversee multiple locations within a designated geographic zone. This role involves recruiting, training, and managing agents while ensuring exceptional customer service and operational efficiency. The ideal candidate will be a strong leader who can foster a positive work environment, drive performance, and handle escalations professionally.

Responsibilities

• Oversee multiple locations, ensuring agents meet performance and customer service standards.
• Recruit, screen, interview, and hire new agents to build a strong team.
• Foster a positive and professional work culture that prioritizes customer satisfaction.
• Provide training, mentorship, and performance evaluations to support agent development.
• Monitor staff for attendance, disciplinary concerns, and adherence to company policies.
• Develop and implement weekly work schedules to optimize staffing and coverage.
• Address and resolve escalated customer service issues promptly and effectively.
• Observe and direct agents to ensure compliance with company procedures and service expectations.

Requirements

• Bilingual (English & Spanish) required.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and manage a team across multiple locations.
• Must be able to travel to Waco, Killeen, Austin, New Braunfels, and Seguin.

Qualifications

• Insurance Producer License
• Life Insurance License (Preferred)