Auto Damage Appraiser - Desk

Benefits

• Great work environment
• Work/life balance encouraged
• Flexible work arrangements
• Competitive, industry-leading salaries and benefits packages
• Investment in employee growth
• On-site gym and fitness classes with one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
• Arbella committed to building a diverse, inclusive, and equitable workplace
• Culture that supports a diverse workplace where all are valued for their talents and empowered to reach their full potential
• Employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009

Responsibilities

• Responsible for monitoring supplement requests and AQC assignments; redirects assignment to field inspection as required based on damage severity and repair complexity.
• Prepares estimates for the repair of 1st and 3rd party auto physical damage claims using guided photographs provided by customers or repair facility.
• Assists field appraisal team with supplemental estimate requests, validating repair parts and procedures, negotiating repair costs.
• Appraisal assignments will be of low to moderate complexity and limited severity.
• Responsible for completing re-inspections on repaired vehicles, ensuring that all repairs/procedures were completed in accordance with the vehicle repair estimate.
• Appraisers will collaborate with team to provide coverage and facilitate the timely completion of appraisals in keeping with customer experience expectations.
• Prepare a timely and accurate estimate for repairs of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.
• Negotiates supplemental appraisals with repair facilities to obtain agreed repair cost, authorize supplement repairs as necessary to ensure thorough repair of vehicle damage.
• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.
• Effectively manages work assignments, ensuring that estimates are prepared and uploaded timely for dissemination to the customer.
• Provides exceptional customer service, responding to phone calls, email and text messages timely and professionally.
• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.
• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.
• Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.
• Act as a subject matter expert for claim professionals on repair timeframes, delays and reasonable repair facility charges.