Auto Damage Desk Adjuster

About the role

This role, Auto Damage Desk Adjuster, is a key contributor to the Berkley One brand, requires a successful track record in handling auto physical damage claims while delivering exceptional customer service. The Auto Damage Adjuster is responsible for quality assurance and timely review of estimates, total losses, salvage, and handling non-complex auto claims, and serves as an auto physical damage resource for the claims team. This role will be based in our Wilmington, DE or Phoenix, AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

What You Can Expect

• Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change

Responsibilities

• Review first and third-party estimates
• Identify total loss estimates for the claims department and provide an evaluation in the claim file
• Contact repair and tow facilities to negotiate storage and other charges
• Directly manage the total loss process, including Copart Salvage assignments, securing permission to move vehicles, and notifying repair or tow facilities
• Serve as an auto physical damage resource for the claims department
• Negotiate labor rates with repair facilities as part of the estimate review process
• Pro-actively manage the APD requests inbox
• Write desk estimates on repairable and total loss vehicles
• Run Salvage Pro-quotes for total loss vehicles
• Handle first-party auto claims of minimal complexity, such as comprehensive auto claims
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause and exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent, and all internal and external customers
• Perform other duties as assigned

Qualifications

What you need to have:

• 5+ years Auto Physical Damage experience, including writing damage estimates
• Collaborative mindset, coordinating with adjusters and claims management on APD-related files, participating in CAT duty when needed, and assisting in auto claims assignments
• Experience using CCC One Estimating software, Copart's platform, and Enterprise's ARMS system
• Ability to write damage estimates
• Proficiency in coverage analysis, investigation, reserving and claim resolution
• Demonstrated customer service and collaboration skills
• Incredible empathy and understanding of the needs of customers, both insureds and their agents, serving as a pro-active advocate for Berkley One customers and their brand experience
• Exceptional oral and written communication skills with a flexible, clear and purposeful communication style
• Calm under pressure with excellent organizational and negotiation skills, integrity, and strong follow-through on tasks; comfortable challenging norms while collaborating with colleagues at all levels
• Strong sense of accountability, fun and adventure
• Natural curiosity and desire to learn how things work, continually seeking innovative improvements
• Proficiency with Microsoft Office suite

What Makes You Stand Out

• Bachelor's degree or equivalent work experience