Auto Collector

About the role

The Auto Collector is responsible for conducting collection functions to reduce overall delinquency and prevent losses. This position performs outreach to members with delinquent auto loans, as well as activities that support repossession and liquidation of vehicle-secured assets.

Responsibilities

• Proactively reduce delinquency in the auto loan portfolio in accordance with the Credit Union’s policies and procedures while maintaining compliance with all state and federal collection laws and regulations.
• Work with members with delinquent auto loans through outreach, making outbound calls, and handling member contacts (calls, emails, etc.).
• Prepare necessary paperwork for collateral repossession.
• Process vehicle redemptions and accounts for charge-offs.
• Manage delinquent accounts according to Collection Policy and Procedures.
• Analyze and maintain past-due auto loans to prevent further delinquency.
• Research and analyze accounts using collections software and other sources.
• Counsel members on reduced and deferred payments.
• Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
• Ensure satisfactory work production with third-party vendors.
• Assist in training new staff.

Requirements

This position requires a high school diploma (or equivalent) and any equivalent combination of experience and education.

Qualifications

• High School Diploma (Required)
• Any equivalent combination of experience and education

Skills

• Excellent communication skills
• Outreach and customer service experience
• Proficiency with collections software
• Legal compliance knowledge
• Vendor management experience

Benefits

N/A

Pay

N/A

Schedule

Monday-Friday 10am to 6pm. Onsite one day a week.