Auto Collections / Loan Servicing Agent

About the role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence. Our Scottsdale location is hiring an Auto Collections/Loan Servicing Agent to join our team.

Responsibilities

• Handle a high volume of inbound and outbound collection calls
• Negotiate payment arrangements while maintaining professionalism and compliance
• Follow established collections call models and techniques
• Perform skip-tracing to locate customers and update account information
• Accurately document account activity and customer interactions
• Process payments via check-by-phone and ACH transactions
• Support daily collections operations and perform additional duties

Qualifications

• High school diploma or equivalent required
• Minimum 2 years of collections experience in sub-prime auto finance
• Working knowledge of FDCPA regulations and applicable state laws
• Strong negotiation, skip-tracing, problem-solving, and conflict resolution skills
• Excellent communication, active listening, and organizational abilities
• Proficiency in Microsoft Office

Benefits

• Competitive Pay: $20-$23 (DOE)
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs

Pay

$20-$23/hour (DOE)

Schedule

Monday-Friday | 8am-5pm | Occasional Saturdays