Auto Claims Desk Adjuster Hybrid - Chandler, AZ

About the role

As an Auto Claims Representative with Liberty Mutual Insurance, you will serve as a licensed claims adjuster guiding insureds and claimants through the auto claims process from start to finish. The role is based in Chandler, AZ (must reside within 50 miles of the office) and is hybrid, requiring a minimum of two days per month in the office with additional in‑person training during the first six months. You will work in a high‑volume, fast‑paced environment where no two days are alike, using strong organizational and time‑management skills to solve problems and help customers who have just been in an accident.

Responsibilities

• Guide insureds and claimants through the entire auto claims process.
• Speak with and engage customers who have just been in an accident, providing empathetic, customer‑centric service.
• Manage multiple moving pieces of each claim, demonstrating strong organizational and time‑management expertise.
• Apply problem‑solving skills to confidently assure customers they are supported throughout the process.
• Represent the Liberty Mutual brand as a front‑lines liaison, adapting to varying office, remote, and customer needs.
• Maintain integrity and a sincere commitment to delivering what customers paid for and need.

Requirements

• Must reside within 50 miles of the Chandler, AZ office.
• Hybrid schedule: minimum of two days per month in the office.
• Complete additional in‑person training requirements during the first six months.
• Be based in the United States (US‑based employees only).
• Obtain claims adjuster licensing (paid training and licensing provided by the company).

Qualifications

• College degree preferred, or 1‑3 years of related customer service experience or applicable insurance knowledge.
• Engaging, outgoing personality with a passion for helping customers.

Skills

• Ability to think critically, use resources, and seek answers in a virtual environment.
• Excellent oral, written, decision‑making, and organizational skills.
• Strong typing and multi‑tasking capabilities in a structured, paperless work environment.
• Working knowledge of multiple systems used during virtual training and for handling/processing claims.
• General understanding of overall claim operations and key stakeholders.

Benefits

• Comprehensive benefits package supporting life and well‑being.
• Workplace flexibility and professional development opportunities.
• Access to Employee Resource Groups that foster an inclusive culture.
• Learn more about benefits at Liberty Mutual Benefits.

Pay

The typical starting salary range for this role is determined by factors such as skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for these positions nationally, and some roles may include commission or bonus earnings according to the applicable compensation plan.

Schedule

• Hybrid role requiring a minimum of two days per month in the Chandler, AZ office.
• Additional in‑person training required during the first six months of employment.