Auto Claims Desk Adjuster Hybrid - Chandler, AZ
About the role
Launch your auto claims career with a Fortune 100 company! Paid training and licensing included. Hybrid role with a minimum of 2 days per month in the Chandler, AZ office (must reside within 50 miles). Additional in-person training requirements during the first 6 months.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Manage multiple moving pieces with strong organizational and time management skills
- Engage with customers who have recently been in an accident, providing empathetic service and problem-solving
- Represent the Liberty brand as a front-line liaison
- Adapt to different environments, schedules, and customer needs whether working in-office or remotely
Qualifications
- Engaging, outgoing personality and passion for helping customers
- Ability to think critically, use resources, and seek answers in a virtual environment
- Excellent oral, written, decision-making, and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1–3 years of related customer service experience or applicable insurance knowledge
- Open to U.S.-based employees only
About Us
We build an inclusive culture that values diverse perspectives and supports every individual to do their best work. Comprehensive benefits, workplace flexibility, and professional development opportunities are provided, along with access to Employee Resource Groups. Liberty Mutual is an equal opportunity employer and will not tolerate discrimination based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information, or any other basis prohibited by federal, state, or local law.