Auto Claims Desk Adjuster Hybrid
for section headings
- Use - for lists
- Use
for prose
- Do NOT repeat job title as heading
- Do NOT put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions)
- Include section ONLY when real specific content exists
- Never emit heading followed by filler/placeholder text
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Output ONLY HTML fragment, no /, no markdown code fences
Let me parse the content:
1. Location/Schedule info at top: "Location: Clifton Park, NY Applicants must live within 50 miles of the office. Minimum 2 in-office days per month Additional in-person training during the first 6 months Start Date: January 11, 2027" - This is schedule/location info, could be a "Schedule" or "Location" section.
2. "Career Opportunity" - this is the "About the role" section.
3. "You'd Be a Great Fit If You Are" - this lists qualities, could be part of responsibilities or qualifications.
4. "Qualifications" - explicit section with bullet points.
5. "About Us" - contains Pay Philosophy, benefits info, EEO statement (boilerplate to remove), Fair Chance Notices (boilerplate).
I need to structure:
- About the role (from Career Opportunity paragraph)
- Responsibilities (from "A Day in the Life" description and "You'd Be a Great Fit" items)
- Qualifications (from Qualifications section)
- Pay (from Pay Philosophy)
- Benefits (from benefits description)
- Schedule/Location (from top info)
But note: "You'd Be a Great Fit If You Are" lists four items with descriptions. Those are more like desired qualities/soft skills, could be part of Qualifications or separate "Qualities" section. The rules say use headings like "Qualifications", "Skills", etc. I'll include them under Qualifications or as a separate "Qualities" section? The posting has a "Qualifications" heading already with bullet points. The "You'd Be a Great Fit" is separate. I'll treat it as part of "Qualifications" or maybe "Requirements". But the rules say "Requirements, Qualifications, Skills" as possible headings. I'll create a "Qualifications" section that includes both the explicit qualifications list and the "You'd Be a Great Fit" qualities.
Also, the "Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster" is a link, but no content. I'll ignore the link.
The "As part of the application process, you'll complete an assessment..." is application instruction, remove.
The EEO and Fair Chance Notices are boilerplate, remove.
The "About Us" includes pay philosophy and benefits. Pay Philosophy gives salary range info but not specific numbers. It says "The typical starting salary range for this role is determined by a number of factors..." That's substantive, so include Pay section.
Benefits: "We put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits" - This mentions benefits but no specifics, just a link. The rule: never create Benefits section unless posting actually states them. It states they offer benefits but no details. However, it says "comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups." That's some detail. I'll include a Benefits section with those points.
Schedule/Location: The top info includes location, residency requirement, in-office days, training, start date. That's specific. I'll create a "Schedule & Location" section.
Now, structure:
About the Role
...career opportunity paragraph...
Responsibilities
- ...from "guide our insureds and claimants through the auto claims process from start to finish" etc.
But the responsibilities are described in prose. I'll extract key duties.
From "As a licensed claims adjuster, you will be fulfilling the promise... guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help..."
Also "You'd Be a Great Fit If You Are" items: Empathetic Service Professional, Front Lines Liaison, Reliable Teammate, Customer-Centric Claims Representative. These are more qualities than responsibilities. I'll put them under "Qualifications" or "Qualities". The heading "Qualifications" already exists. I'll combine.
Better: Use "Qualifications" for the explicit qualifications list, and "Qualities" for the "You'd Be a Great Fit" items? But the rules say "Qualifications, Skills" as headings. I'll use "Qualifications" for both, but separate into two lists: one for required qualifications, one for desired qualities.
Alternatively, "Requirements" for the explicit qualifications, "Qualities" for the fit items. But the posting uses "Qualifications" heading. I'll keep "Qualifications" and include both.
Let's outline:
1. About the Role
2. Responsibilities
3. Qualifications (including required and desired qualities)
4. Pay
5. Benefits
6. Schedule & Location
Now, write HTML.
Note: Do not include job title. The page already shows it.
Start with About the Role: the paragraph starting "Do you thrive in a high-volume, fast-paced environment? ..." up to "We strive to treat our customers as we would want to be treated!"
Then Responsibilities: from "As a licensed claims adjuster..." to "this is where the passion for service comes into play." Also maybe include the four "You'd Be a Great Fit" as responsibilities? They are more like expectations. I'll include them as bullet points under Responsibilities or Qualifications. I think they fit under "Qualifications" as desired attributes.
But the rules: "Responsibilities" for duties. The "You'd Be a Great Fit" describes how you'd act in the role. I'll put them under "Qualifications" as "Desired Qualities".
Let's do:
About the Role
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Manage multiple moving pieces of each claim with strong organizational and time management skills
- Speak with and engage customers who have just been in an accident, providing empathetic support and problem-solving
- Represent the Liberty Mutual brand and deliver on the company's promise to customers
- Adapt to different work environments, schedules, and varying customer needs
- Ensure customers receive exactly what they paid for and need, with integrity
Qualifications
Required:
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources, and seek answers when needed in a virtual environment
- Excellent oral, written, decision-making, and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
- Only open to US-based employees
Desired Qualities:
- Empathetic Service Professional: Skillfully pick up the phone and use customer centricity and problem-solving skills to confidently assure customers you are there to guide them through the process
- Front Lines Liaison: Rise to the role of representing the Liberty brand, believing in delivering on the company's promise
- Reliable Teammate: Adapt well to different environments, schedules, and the varying needs of customers, whether working at the office or from home
- Customer-Centric Claims Representative: Demonstrate integrity by sincerely caring that customers get exactly what they paid for and need
Pay
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Liberty Mutual offers comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through Employee Resource Groups. The company aims to create a workplace where everyone feels valued, supported, and can thrive, with inclusion embedded in every aspect of the culture. For detailed benefit offerings, visit https://www.libertymutualgroup.com/about-lm/careers/benefits.
Schedule & Location
- Location: Clifton Park, NY
- Applicants must live within 50 miles of the office
- Minimum 2 in-office days per month
- Additional in-person training during the first 6 months
- Start Date: January 11, 2027
Check for any missing info: The "Learn more about this role: A Day in the Life of an Auto-Physical Claims Ad
for prose - Do NOT repeat job title as heading - Do NOT put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions) - Include section ONLY when real specific content exists - Never emit heading followed by filler/placeholder text - Never create Pay/Schedule/Benefits sections unless posting actually states them - Output ONLY HTML fragment, no /, no markdown code fences Let me parse the content: 1. Location/Schedule info at top: "Location: Clifton Park, NY Applicants must live within 50 miles of the office. Minimum 2 in-office days per month Additional in-person training during the first 6 months Start Date: January 11, 2027" - This is schedule/location info, could be a "Schedule" or "Location" section. 2. "Career Opportunity" - this is the "About the role" section. 3. "You'd Be a Great Fit If You Are" - this lists qualities, could be part of responsibilities or qualifications. 4. "Qualifications" - explicit section with bullet points. 5. "About Us" - contains Pay Philosophy, benefits info, EEO statement (boilerplate to remove), Fair Chance Notices (boilerplate). I need to structure: - About the role (from Career Opportunity paragraph) - Responsibilities (from "A Day in the Life" description and "You'd Be a Great Fit" items) - Qualifications (from Qualifications section) - Pay (from Pay Philosophy) - Benefits (from benefits description) - Schedule/Location (from top info) But note: "You'd Be a Great Fit If You Are" lists four items with descriptions. Those are more like desired qualities/soft skills, could be part of Qualifications or separate "Qualities" section. The rules say use headings like "Qualifications", "Skills", etc. I'll include them under Qualifications or as a separate "Qualities" section? The posting has a "Qualifications" heading already with bullet points. The "You'd Be a Great Fit" is separate. I'll treat it as part of "Qualifications" or maybe "Requirements". But the rules say "Requirements, Qualifications, Skills" as possible headings. I'll create a "Qualifications" section that includes both the explicit qualifications list and the "You'd Be a Great Fit" qualities. Also, the "Learn more about this role: A Day in the Life of an Auto-Physical Claims Adjuster" is a link, but no content. I'll ignore the link. The "As part of the application process, you'll complete an assessment..." is application instruction, remove. The EEO and Fair Chance Notices are boilerplate, remove. The "About Us" includes pay philosophy and benefits. Pay Philosophy gives salary range info but not specific numbers. It says "The typical starting salary range for this role is determined by a number of factors..." That's substantive, so include Pay section. Benefits: "We put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits" - This mentions benefits but no specifics, just a link. The rule: never create Benefits section unless posting actually states them. It states they offer benefits but no details. However, it says "comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups." That's some detail. I'll include a Benefits section with those points. Schedule/Location: The top info includes location, residency requirement, in-office days, training, start date. That's specific. I'll create a "Schedule & Location" section. Now, structure:
About the Role
...career opportunity paragraph...
Responsibilities
- ...from "guide our insureds and claimants through the auto claims process from start to finish" etc.
About the Role
Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate customer service professionals. Qualities like these cannot be taught, but they can be sharpened, strengthened and appropriately compensated when you join Liberty Mutual Insurance as an Auto Claims Representative. As a licensed claims adjuster, you will be fulfilling the promise we made to our customers when they purchased their policy by working with those who have been in an auto accident and need our help. In this role, you will guide our insureds and claimants through the auto claims process from start to finish. There are many moving pieces you will manage. You need to have strong organizational skills and be a time management expert, love problem solving and helping others. Your job is speaking to and engaging customers who have just been in an accident and need your help, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated!
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish
- Manage multiple moving pieces of each claim with strong organizational and time management skills
- Speak with and engage customers who have just been in an accident, providing empathetic support and problem-solving
- Represent the Liberty Mutual brand and deliver on the company's promise to customers
- Adapt to different work environments, schedules, and varying customer needs
- Ensure customers receive exactly what they paid for and need, with integrity
Qualifications
Required:
- An engaging, outgoing personality and passion for helping customers
- Able to think critically, use resources, and seek answers when needed in a virtual environment
- Excellent oral, written, decision-making, and organizational skills
- Strong typing and multi-tasking capabilities in a structured paperless work environment
- Strong working knowledge and ability to utilize multiple systems during virtual training and to handle/process claims
- General understanding of overall claim operations and key stakeholders
- College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge
- Only open to US-based employees
Desired Qualities:
- Empathetic Service Professional: Skillfully pick up the phone and use customer centricity and problem-solving skills to confidently assure customers you are there to guide them through the process
- Front Lines Liaison: Rise to the role of representing the Liberty brand, believing in delivering on the company's promise
- Reliable Teammate: Adapt well to different environments, schedules, and the varying needs of customers, whether working at the office or from home
- Customer-Centric Claims Representative: Demonstrate integrity by sincerely caring that customers get exactly what they paid for and need
Pay
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Benefits
Liberty Mutual offers comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through Employee Resource Groups. The company aims to create a workplace where everyone feels valued, supported, and can thrive, with inclusion embedded in every aspect of the culture. For detailed benefit offerings, visit https://www.libertymutualgroup.com/about-lm/careers/benefits.
Schedule & Location
- Location: Clifton Park, NY
- Applicants must live within 50 miles of the office
- Minimum 2 in-office days per month
- Additional in-person training during the first 6 months
- Start Date: January 11, 2027