Auto Casualty Claims Supervisor

About the role

The Auto Casualty Claims Management Team is seeking a career professional to lead and supervise the Auto Casualty Claims unit. The position involves ensuring compliance with State mandated claims handling guidelines, investigating and concluding claims, and overseeing staff development.

Responsibilities

• Lead, motivate, and provide direction to the Auto Casualty Unit staff members
• Conduct file and diary reviews for the purpose of monitoring adjuster’s work and ensuring appropriate investigation, documentation, and fair claim settlement practices are followed
• Place appropriate authority level on claim files based on investigation of facts and approve settlement checks within authority
• Review reports, design, and support the implementation of procedures to improve claim settlement and customer service levels
• Oversee the implementation and monitoring of procedures to ensure effectiveness and compliance
• Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes
• Work with staff relative to any suits drawn on cases with respect to litigation handling
• Develop and manage a cost-effective defense strategy
• Identify systems issues/problems/suggestions for enhancements
• Manage the administrative functions of the unit which include reviewing, providing direction, assigning new losses, screening and selecting candidates, setting performance objectives, monitoring performance results, conducting performance appraisals, completing reports, daily review of files for payment approvals over adjuster authority, transferring files to appropriate areas, conducting unit meetings, reviewing and responding to Department of Insurance complaints, reviewing and directing claim activity on customer inquiries, and completing special projects as assigned

Qualifications Required

• 5+ years auto liability claims, PD, Casualty Claims, and/or supervisory experience
• 5+ years managing litigated personal auto files (a plus)
• Non-standard auto claims handling experience (a plus, not required)
• Strong technical and administrative background in auto claims handling
• Ability to work independently on technical and administrative matters in accordance with company policy and procedures
• Good leadership, training, and development skills
• Excellent communication, interpersonal, and organizational skills
• Ability to pass written examinations where required by state statutes to become a licensed claim
• Hybrid position (after training is complete)

Benefits

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company-sponsored events
• And so much more!

Pay

Estimated Compensation Range: $52,500k/year-$106,250k/year*

*Published ranges are estimates

Schedule

This is a hybrid position (after training).