Auto Body Collision Estimator ($60k-$110k)

Duties/Responsibilities

• Greet customers promptly and in a timely manner to accurately determine customer's needs while ensuring a high degree of customer service.
• Inspects, analyzes, and evaluates damaged vehicles to create a comprehensive and accurate estimate of repair.
• Informs customers about repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
• Asks for the sale and/or attempts to schedule customers for repair to achieve a closing ratio of 75% (minimum) for all assigned work.
• Handles communications with insurance adjusters and customers throughout the repair process effectively and maintains high levels of customer satisfaction.
• Maintains positive relationships with insurance agents, dealerships, fleet accounts and other customers.
• Keeps insurance adjusters, production staff and customers informed regarding the status of the vehicle repair. Writes supplements and negotiates with insurer.
• Responsible for keeping all assigned Repair Order (RO) current and accurate throughout the repair process.
• Inspects all completed repairs before delivering customer vehicles, explains warranty and Quality Control process with all customers.
• Attends daily release meetings.
• Other duties as assigned.

Experience/Skill Requirements

• 2-5 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience - hybrid and electric vehicles, restraint systems, electrical systems, and identifying hail, theft and vandalism damage.
• Experience with collision management systems (CCC).
• Fluent using Mitchell or CCC-1 estimating software.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training preferred.
• History of working independently without close supervision.
• Strong sales and negotiation skills.
• Post invoices in CCCOne as needed.
• Parts ordering (CCC, OPS, OEC, Parts Trader).
• Utilize AdasThink or similar to identify Adas requirements.
• Utilize Alldata, Repair Logic and/or OEM sites for OEM repair procedures.
• Reliable and punctual.
• Able to multi-task in a fast-paced work environment.
• Valid driver's license and insurable driving record.
• Must be able to work the following days and hours: Monday - Friday (7:30 a.m. - 5:30 p.m.).

Physical Requirements

• Standing, sitting and walking.
• Performing repetitive motions.
• Lifting up to 25lbs.