Authorizations Communications Coordinator

About the Role

360 Behavioral Health is seeking an organized and detail-oriented Authorizations Coordinator (Healthcare Insurance & Client Services) to support our client Access team. In this role, you will manage insurance authorizations and reauthorizations to ensure clients receive uninterrupted services while collaborating with internal teams and external payors.

What You'll Do

• Submit and track insurance authorizations and reauthorizations.
• Review documentation to ensure payor requirements are met.
• Enter and maintain authorization information in company systems.
• Communicate authorization updates with Operations and clinical teams.
• Monitor authorization requests, approvals, denials, and follow-up actions.
• Maintain accurate client authorization records and documentation.
• Support Billing, Intake, and Clinical Operations teams with authorization-related needs.
• Assist with eligibility reporting, audits, and department projects.
• Manage authorization-related emails and communications.
• Help ensure continuity of care for clients by preventing authorization lapses.

Qualifications

• High School Diploma or GED.
• Minimum of 1 year of insurance authorization experience.
• Minimum of 1 year of experience working with insurance companies, regional centers, or healthcare payors.
• Experience using CRM, EMR, or similar data-entry systems.
• Proficiency with Microsoft Office, including Excel.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.

Preferred Experience

• Experience in healthcare, behavioral health, ABA, medical billing, or client access services.
• Familiarity with insurance authorization processes and payor portals.

What Makes You Successful

• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective problem-solving and critical-thinking skills.
• Professional, dependable, and self-motivated.
• Commitment to supporting quality client care and service excellence.

Why Join 360 Behavioral Health?

• Meaningful work that impacts the lives of individuals and families.
• Collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Mission-driven organization focused on improving quality of life.
• Comprehensive benefits package for eligible employees.

Benefits & Pay

• Competitive salary $22.00/per hour
• PTO (Paid Time Off)/Sick Time
• Medical, Dental, and Vision insurance
• 7 Paid Holidays
• 401(k) retirement plan
• Professional development and career growth opportunities
• Supportive, mission-driven leadership
• Collaborative and inclusive workplace culture