Authorization Specialist (Greenbrook)

Delray Beach, FL | Full-Time | Onsite

About the role

At Greenbrook, we're committed to helping patients access innovative mental health treatments, including TMS and Spravato® (esketamine). As an Authorization Specialist, you'll play a critical role in securing insurance approvals and removing barriers to care, ensuring patients can start and continue treatment without interruption. Every authorization you secure helps a patient gain access to treatment that can improve their quality of life. Join a collaborative team dedicated to expanding access to innovative mental health care while making a meaningful impact every day. Apply today and help patients get the care they need, when they need it!

Responsibilities

• Manage prior authorizations, referrals, appeals, extensions, and reauthorizations from submission through approval.
• Review clinical documentation to ensure submissions meet payer and medical necessity requirements.
• Follow up with insurance carriers to monitor status and resolve authorization issues.
• Coordinate peer reviews, appeals, referrals, and medication access workflows.
• Maintain accurate documentation across EHR, CRM, and related systems.
• Partner with Case Managers and clinical teams to support timely patient care.

Requirements

• Experience with prior authorizations, insurance verification, medical billing, or related healthcare operations.
• Knowledge of commercial, Medicare, and Medicaid payer requirements.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining exceptional attention to detail.
• Proficiency with Microsoft Office; experience with AdvancedMD, Salesforce, and Availity preferred.

Skills

• Preferred experience with TMS, Spravato®, or specialty behavioral health authorization.
• Familiarity with REMS and Spravato® With Me programs.
• Knowledge of specialty pharmacy or Buy & Bill workflows.

Pay

$23.00-$25.00 per hour (DOE)

Benefits

• Medical, dental, vision insurance
• 401(k) with company contribution
• Paid time off and paid holidays
• Supplemental coverage, HSA/FSA accounts
• Life and disability insurance
• Vacation accrual (.625 days) and personal time (.29166 days) per pay period for non‑exempt salaried employees; Flex‑PTO for full‑time exempt employees
• Paid sick leave where required by state law

Schedule

Consistent Monday‑Friday schedule during typical business hours.