Austin/San Antonio - Area Manager

Position Overview

As an Area Manager at Sev Laser, you will play a vital role in overseeing daily office operations while fostering a performance-driven culture. This position requires a strong focus on sales performance, exceptional customer service, and the ability to coach and develop team members in real-time. You will be responsible for ensuring that our operational standards are met while leading your team to achieve sales goals and enhance the customer experience.

Responsibilities

• Sales Management:
  • Drive sales performance by setting ambitious yet achievable goals for the team.
  • Monitor sales figures and trends, providing insights to improve performance.
  • Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Team Leadership & Development:
  • Foster a positive and motivating work environment that emphasizes teamwork and accountability.
  • Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
  • Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Operational Excellence:
  • Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
  • Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
  • Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Customer Experience:
  • Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
  • Implement feedback systems to understand customer satisfaction and identify areas for improvement.
  • Handle escalated customer concerns with professionalism and resolve issues promptly.
• Performance Culture:
  • Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
  • Implement team performance metrics and track progress regularly.
  • Organize team training sessions focused on enhancing sales techniques and service excellence.
• Grassroots Marketing Efforts:
  • Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
  • Engage with local businesses, organizations and community events to promote SEV Laser's services.
  • Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Qualifications

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Work Environment

This role will be based in our office at Sev Laser where you will lead a team dedicated to providing outstanding services to our clients. Your contributions will be essential in driving our sales goals and creating an engaging workplace culture.

Pay

70,000 - 75,000 USD per year (Austin, TX)
70,000 - 75,000 USD per year (San Antonio, TX)