Austin 33 (Nutty Brown/Hwy 290) Grocery - Lead - Full time

About the Role

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training/developing Partners.

Responsibilities

• Store Lead Operations / Training:
  • May serve as backup to Department Manager and typically works opposite shift to Manager
  • May help prepare department work schedules
  • Carries out supervisory responsibilities in accordance with policies and applicable laws
  • Assists with inventory control; loads, unloads, and moves product
  • Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
  • Assists in all technical areas, as needed
  • Performs Representative / Specialist duties frequently
• Customer Service / Sales:
  • Provides / coaches on superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
  • Merchandises products effectively
• Food Safety:
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Complies with department / Store operating procedures
  • Cleans / sanitizes sales floor, display cases, prep areas, and equipment
• Additional Department-Specific Responsibilities:
  • BAKERY: Ensures / oversees effective production planning and execution of supporting processes; assists in all technical areas as needed (e.g., baking, frying, and decorating); culls bakery products for poor quality, expiration dates; writes on cakes with icing per personalized customer requests; serves as dedicated Lead for assigned Partners in specific areas as applicable.
  • BEAUTY: Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup.
  • DELI: May oversee specific areas (Service Case, Production, Cheese Shop, or Catering); assists with inventory control and ordering; trains Partners on new systems and processes; serves as dedicated Lead for assigned Partners in specific areas as applicable.
  • PREPARED FOODS: Serves / packages products at customer's request; educates customers on preparation / reheating instructions; prepackages condiments; cuts, slices, dices, chops food in preparation.
  • PRODUCE: Performs lead responsibilities for the department; serves as dedicated lead over in-store production work and Partners; spends majority of time with processing team engaged in Daily Sequence of Tasks.
  • TEXAS BACKYARD: Strong knowledge of nursery field and plant/chemical recommendations; completes Texas Nursery & Landscape Association training; keeps up with current trends.

Qualifications

• Age Requirement: 18+
• Work Experience:
  • Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
  • Ability to read and interpret documents, write routine reports, and speak effectively before groups
  • Ability to apply common sense and understanding to carry out instructions
  • Communication and interpersonal skills
• Education: Associate's degree (AA) or equivalent from two-year college or technical school, or 6+ months of related experience and/or training, or combination of equivalent education / training
• Licenses/Certifications: Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, performing detailed and precise tasks. Physical demands vary by department, including lifting requirements (up to 65 lbs), reaching, standing, walking, and exposure to various conditions (wet, cold, hot, loud noise). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.