Austin 26 (Parmer/Whitestone) Service - Cross Functional Rep - Part time

About the Role

As a Cross-Functional Representative, you'll provide general customer service, work on the front end, and collaborate across multiple departments in packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Customer Service / Sales / Stocking:
  • Provides excellent customer service; answers customer questions, takes orders, and assists with product selection.
  • Uses suggestive selling techniques to meet customer needs and build department sales.
  • May make regular product announcements to inform customers.
  • Works a flexible schedule to accommodate shifts across different departments.
  • Performs duties in multiple departments, including technical or perishable areas like bakery, floral, and market.
  • Stocks, replenishes, returns, rotates, and selects products; supports services and ensures inventory accuracy.
  • Builds, stocks, and maintains displays and fixtures.
  • Assists with inventory control; loads, unloads, and moves products.
  • Slices, packages, labels, rotates, merchandises, culls, and prices products.
  • Gains knowledge of multiple departments and applies understanding of processes and policies.
  • Complies with Store and department SOPs, policies, and applicable laws.
  • For the Service cross-functional team, works as a Checker when not performing Cross-Functional duties.
• Food Safety / Sanitation:
  • Ensures compliance with departmental and Store SOPs for food safety and sanitation.
  • Properly operates and maintains all equipment.
  • Cleans and sanitizes sales floors, display cases, prep areas, and equipment.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations.
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine).
  • Customer service and interpersonal skills.
  • Verbal/written communication and reading skills.
  • Ability to adapt to performing a wide range of duties across multiple departments.
  • Ability to work autonomously.
• Education: HS Diploma or GED or equivalent.
• Licenses/Certifications: Completion of Company Orientation and Safety Training.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment, requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts. Physical demands vary by department, including lifting, reaching, standing, walking, and exposure to various conditions (wet, cold, hot, loud noise). Specific requirements are detailed for each department, with lifting capacities ranging from 15 to 60 lbs and managing weights up to 85 lbs.