Austin 21 (Bee Cave) Produce - Perishables Rep - Part time

About the Role

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, ensuring all department and food safety/sanitation standards are met.

Responsibilities

• Customer Service
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products and assists them with selections
• Food Service
  • Prepares, packages, and merchandises fresh product
  • Slices, packages, labels, and rotates products
  • Scans items on Telxon for production
  • Assists in technical areas as needed
• Sales
  • Merchandises product effectively
  • Uses suggestive selling techniques to meet customer needs and build department sales
  • Makes regular announcements related to freshly-produced items to increase sales
• Food Safety / Sanitation
  • Cleans and sanitizes display cases; properly operates/maintains equipment
  • Complies with H-E-B food safety and sanitation standards
  • Complies with departmental SOPs and store operating procedures
• Department-Specific Responsibilities
  • Aguas:
    • Peels, cuts, and chops fresh fruits and vegetables
    • Prepares fresh specialty drinks and food products specific to the Aguas department
  • Floral:
    • Designs floral arrangements; provides a variety of fresh, quality products
    • Designs and executes merchandising programs
    • Tracks seasonal records when appropriate
  • Market:
    • Cuts, trims, and prepares meat for service at the meat counter and self-service counter
    • Ensures proper product rotation and storage
    • Maintains coolers and freezers
    • Weighs, prices, and packages selections
    • Operates power meat prep and process equipment
  • Produce:
    • Stocks and rotates product to ensure freshness
    • Assists the floral department when needed
    • Communicates product knowledge to customers by explaining and providing samples
    • Cuts, wraps, and prices produce to be placed on the sales floor
    • Maintains signing program
  • Seafood:
    • Knowledgeable about various fish and shellfish
    • Weighs, prices, and packages selections
    • Maintains coolers and freezers

Requirements

• Age Requirement: 18+
• Education: High School Diploma or GED (or equivalent)
• Licenses/Certifications: Completion of Company Orientation and Safety Training
• Work Experience:
  • Customer service and communication skills
  • Computer systems knowledge (Telxon, ACR, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills

Physical Demands & Working Conditions

Work is performed in a fast-paced, retail environment with frequent customer interaction. Physical demands vary by department:

• General (All Departments):
  • Frequently stand, walk, pivot, push/pull with arms, grasp, and perform cervical flexion
  • Occasionally reach overhead, at shoulder, at knee, at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, and perform fine motor movements
  • Occasionally exposed to hot conditions, ambient temperatures, and loud noise
• Market:
  • Constantly reach at waist
  • Frequently exposed to wet, cold conditions
  • Demonstrate the ability to lift 90 lbs, and manage in excess of 90 lbs
• Seafood:
  • Constantly reach at waist
  • Frequently exposed to wet, cold conditions
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs

Note: Measurements are defined as—Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe limit and should ask for assistance if needed.