Austin 16 (Lakeline Plus!) eStores - In-Store Shopper - Part Time

About the Role

As an eStore In-Store Shopper, you'll select, sort, and unload items to complete eCommerce online orders while providing superior customer service.

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts/unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items, pack and stage orders, and retrieve orders for customers
• Makes decisions on customers’ behalf if requested item is unavailable
• Answers product-related questions, locates products, and assists in-store customers as needed
• Returns extra/unwanted products to their proper in-store location
• Communicates continuously with department managers and partners to locate product
• Minimizes shrink through careful handling of product
• Follows Standard Operating Procedures (SOPs) and achieves productivity standards
• Performs eStore Curbie duties as needed
• Complies with federal, state, and company regulations for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore
• Maintains/stocks bag areas and organizes carts
• Maintains cleanliness and safety standards within the eStore

Requirements

• 16+ years of age
• 3+ months of experience as a Curbie or related experience (required)
• Experience in personal shopping (preferred)
• Strong customer service and communication skills (required)
• Ability to make effective decisions on behalf of the customer with limited information (required)
• Ability to prioritize and handle cross-functional tasks (required)
• Ability to work a flexible schedule (required)
• High School Diploma or GED or equivalent (preferred)
• Completion of all required training upon hire (e.g., Alcohol Seller’s Training) (required)

Physical Demands & Working Conditions

• Perform in a fast-paced work environment requiring detailed work and precision
• Work with customers and stay attentive to their needs
• Work a flexible schedule based on business needs
• Work in varying conditions, including exposure to hot, wet, and/or cold environments
• Constantly walk, reach at waist, and grasp
• Frequently reach at knees, push/pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, and perform fine motor movements
• Demonstrate the ability to lift 55 lbs and manage in excess of 55 lbs (with assistance or by breaking down items)
• Use a manual pallet jack multiple times per day

Measurements: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours per 8-hour day; Occasionally = 0–2.5 hours per 8-hour day.